Margaret Garbett, matron at the A&E department, told ITV News that patients are turning to A&E departments instead of going to their GP because it is convenient , open 24 hours a day and "people believe that they can just come in and get seen for anything".
As ITV News goes into the Queen Elizabeth Hospital in Birmingham to examine how the A&E department operates, you have been telling us your experiences of A&E on our Facebook page:
– Chris Mawby
I think I've been treated well when I've used an A&E department. I think the last time I went was when I broke my wrist. The service provided by the NHS has always been good.
– Pete Stevenson
Nothing but admiration for the staff. I have had to visit several times recently with my partner and she has been treated with dignity and the highest level of care each time.
– Charlotte Purkiss
My A&E department saved my life so I'm very grateful.
The majors unit at Queen Elizabeth Hospital A&E has received 33 ambulances since midnight.
Most common among the ambulance complaints are chest pain and shortness of breath.
The unit is yet to receive a major trauma - a big road traffic accident, for example - on this shift.
Grace Williams who was brought in after burning her fingers at school was sent home from the Queen Elizabeth A&E within minutes of being seen by medical staff.
Medical staff said that her injuries could have been dealt with elsewhere and that the fourteen-year-old probably did not need to come in to the accident and emergency department.
Fourteen-year-old Grace WIlliams burnt her hand during a science lesson at school. The school called her mother after some first aid and advised that she be brought to A&E.
Her mother, Mo, said that she brought Grace to A&E to "cover the school" in case there were further problems, although she admitted that there were other options.
"We probably could have just taken her to the pharmacy to get it sorted, but there would be waiting. I know she'll be seen here."
The Queen Elizabeth is not a children's hospital and does not have a paediatric A&E. Mrs Williams said that she brought Grace here rather than Birmingham Children's hospital because it was closer to the school and their home, "it was just easier here."
Although she said she knows any follow up treatment will be done at the children's hospital.
Mohammed Arfan was referred to A&E by his GP this morning.
He had bad earache and, after taking his kids to school, booked an emergency appointment with a doctor, who sent him to QEHB.
He has seen the triage nurse and is now waiting to see a consultant and to be given antibiotics.
Scott Shaw was cutting a hedge with a motorised trimmer when he slipped and cut his lip on the machine - he says he was lucky his injury wasn't much worse.
He was referred from an A&E unit to Queen Elizabeth Hospital Birmingham because of the specialist plastic surgeon who can repair his lip here.
He has seen a triage nurse but is expecting a long wait for the surgeon to become available.
The queue for to check in at reception has disappeared but there is now a longer waiting time to go through to triage.
After a visit to the GP earlier today Oliver Johnson was told to come in to the A&E to confirm her diagnosis of ligament strain.
Oliver was running when he tripped and hurt his shoulder last night. He arrived at A&E this morning was and seen, treated and discharged by the staff at the Queen Elizabeth Hospital in Birmingham in less than two hours, including time for an x-ray.
The 20-year-old said he was expecting a much longer stay, although he has been told he may have to return if his shoulder does not heal.
Alisha has been in the eating disorder unit, which is part of a different health trust from the Queen Elizabeth, for about three weeks. Today is the second time she has been sent to A&E with heart palpitations.
The 18-year-old said that last time it took a long time for her to be seen and her problems had stopped before and so there was no further action.