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Commenting on research conducted for Macmillan Cancer Support, Jane Cummings, NHS England's chief nursing officer, said: "I am committed to taking action to make sure that all patients receive the highest standard of care and that they are always treated with compassion and dignity.
"Our Compassion in Practice strategy sets out exactly how we can deliver the '6Cs' - care, compassion, competence, communication, courage and commitment. These are the core elements of our vision."
She said compassion "comes naturally to the overwhelming majority of staff," but added: "Sadly some people do not have the capacity to be compassionate and caring despite training and support. They have no place in the NHS.
"We only want staff who come to work to make a difference for their patients and are prepared to take personal responsibility for individuals in their care."
Research commissioned by Macmillan Cancer Support, of 2,217 adults living with cancer about their hospital treatment found a "lack of basic care, dignity and respect" for some patients, according to the charity.
A YouGov survey, commissioned by Macmillan Cancer Support, of 2,217 adults living with cancer found 18,000 patients have their medical files lost every year in hospitals.
Other findings of the poll included:
- Just over one in five patients had felt patronised by hospital staff
- 15 percent of patients said they had felt humiliated by the nurses treating them at some point
- 14 percent of cancer patients who requested help to go to the toilet said they were forced to wait at least 30 minutes for assistance
Around 18,000 cancer patients have their medical files lost every year in hospitals, according to Macmillan Cancer Support.
A poll for the charity found 11 percent of cancer patients admitted to English hospitals every year have their medical file lost by a doctor or nurse.
The charity estimates around 18,000 of the 170,000 patients admitted to hospital have their file lost, which could impact on treatment.