18,000 cancer patients' files lost

Around 18,000 cancer patients have their medical files lost every year in hospitals, according to research by the charity Macmillan Cancer support.

Chief nursing officer: Care and compassion a priority

Commenting on research conducted for Macmillan Cancer Support, Jane Cummings, NHS England's chief nursing officer, said: "I am committed to taking action to make sure that all patients receive the highest standard of care and that they are always treated with compassion and dignity.

NHS England's chief nursing officer says she is committed to ensuring quality care and compassion for patients. Credit: Press Assocation

"Our Compassion in Practice strategy sets out exactly how we can deliver the '6Cs' - care, compassion, competence, communication, courage and commitment. These are the core elements of our vision."

She said compassion "comes naturally to the overwhelming majority of staff," but added: "Sadly some people do not have the capacity to be compassionate and caring despite training and support. They have no place in the NHS.

"We only want staff who come to work to make a difference for their patients and are prepared to take personal responsibility for individuals in their care."

Macmillan: Hospital culture 'puts targets over care'

Research commissioned by Macmillan Cancer Support, of 2,217 adults living with cancer about their hospital treatment found a "lack of basic care, dignity and respect" for some patients, according to the charity.

The lack of basic care, dignity and respect experienced by cancer patients in hospital is shocking.

Giving patients a positive experience when they're in hospital is as important as good medical care but sadly there's still a culture in some hospitals where hitting targets is put before the compassionate care of patients.

– Mike Hobday of Macmillan Cancer Support

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Poll surveys cancer patients' treatment in hospital

A YouGov survey, commissioned by Macmillan Cancer Support, of 2,217 adults living with cancer found 18,000 patients have their medical files lost every year in hospitals.

Other findings of the poll included:

  • Just over one in five patients had felt patronised by hospital staff
  • 15 percent of patients said they had felt humiliated by the nurses treating them at some point
  • 14 percent of cancer patients who requested help to go to the toilet said they were forced to wait at least 30 minutes for assistance

18,000 cancer patients' files lost every year

Around 18,000 cancer patients have their medical files lost every year in hospitals, according to Macmillan Cancer Support.

Around 18,000 cancer patients have their medical files lost every year, research has found. Credit: Press Assocation

A poll for the charity found 11 percent of cancer patients admitted to English hospitals every year have their medical file lost by a doctor or nurse.

The charity estimates around 18,000 of the 170,000 patients admitted to hospital have their file lost, which could impact on treatment.