Millions get unwanted PPI alerts

More than 30 million people have received unwanted messages about claiming for mis-sold Payment Protection Insurance (PPI), according to the figures from the Citizens Advice Bureau.

Regulators 'must get powers' over unwanted PPI alerts

The consumer group Which? said the Government must give regulators more powers to crack down on "unscrupulous claims firms" that contact consumers about mis-sold PPI claims "without permission."

Money.
The Citizens Advice Bureau said more than 30 million people have received unwanted messages. Credit: Gareth Fuller/PA Wire/Press Association Images

Richard Lloyd, executive director at Which? said, "Consumers can register their frustration with nuisance calls by using our new complaints tool which will send a clear message that more needs to be done to stop this menace."

Mr Lloyd's comments came as the Citizens Advice Bureau said more than 30 million people have received unwanted messages about claiming for mis-sold PPI.

Read: Millions get unwanted PPI alerts

'Ban PPI cold calling' says Citizens Advice Bureau

The Citizens Advice Bureau wants cold calls about the mis-selling of Payment Protection Insurance (PPI) to be banned and said it is "completely unacceptable" for calls to disrupt family time and work meetings.

Over a third of the complaints Citizens Advice handles about financial services stem from a cold call.

There is a particular problem with claims management companies. People are finding that sometimes the promises made over an unexpected phone call aren't delivered.

This means people who have been mis-sold PPI lose out twice: first at the hands of the bank and secondly from the claims firms because they don't get the full compensation they deserve. I want financial services firms to be banned from cold calling.

– chief executive at Citizens Advice, Gillian Guy

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'One in four' had a meal interrupted by cold PPI call

According to the Citizens Advice Bureau of the 30 million people who were disturbed by an unwanted cold call about mis-sold Payment Protection Insurance (PPI):

  • One-in-four people (27%) received their most recent call during a family meal, while around one-in-seven (14%) received the call at work, including during meetings and presentations.
  • Approximately one-in-eight (13%) were disturbed while enjoying a film or watching TV.
  • Texts to mobiles, telephone calls and automate messages were the three most common ways in which people were contacted about PPI claims.
  • Citizens Advice research found 56% of complaints about PPI claims management stemmed from cold calls.

Read: Man makes cold callers pay by setting up premium rate phone line

'More than 30 million' receive unwanted PPI messages

More than 30 million people have received unwanted messages about claiming for mis-sold Payment Protection Insurance (PPI), according to figures released by the Citizens Advice Bureau.

Money.
Two-thirds of British adults said they have received an unwanted telephone call, text, email or letter about PPI. Credit: Dominic Lipinski/PA Wire

Two-thirds of British adults, equivalent to 32 million people, said they have received an unwanted telephone call, text, email or letter about PPI, the figures show.

Of these, 98% did not feel that they had given their permission to be contacted in this way, and 55% estimate that they were contacted more than 10 times in the past 12 months.