ScottishPower fined £8.5m

Energy firm ScottishPower has been agreed to pay £8.5 million to customers by the regulator Ofgem after providing misleading information through doorstep and telesales agents.

ScottishPower fine 'a very strong signal' from Ofgem

The Prime Minister's official spokesman said Ofgem has given "a very strong signal" that energy companies will not "get away with" bad practice after the it fined ScottishPower £8.5 million.

Asked if David Cameron was happy with the level of the fine, he replied:

Those must be, of course, decisions for the regulator but I think it does send a strong signal in response to bad practice that was being looked at here.

ScottishPower 'apologises unreservedly' after fine

ScottishPower has apologised unreservedly to customers affected by misselling by doorstep and telesales agents.

The Scottish Power logo.
ScottishPower has agreed to pay £8.5 million to customers over misselling by agents. Credit: Facebook/ScottishPower

ScottishPower's chief executive of energy retail and generation, Neil Clitheroe, said he was "happy that this matter has now been concluded".

Mr Clitheroe said in a statement: "I am pleased that Ofgem has made it clear that they found no evidence of a strategy by ScottishPower to deliberately missell to customers.”

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ScottishPower compensation fund: Contact details

ScottishPower has set up a £1 million customer compensation fund after regulator Ofgem fined the firm over misselling.

Customers who believe they may have been missold to can either complete an online form here, or call the dedicated phone number on 0845 030 3048.

ScottishPower will deliver the remaining £7.5 million through payments to customers identified under the Warm Home Discount Scheme.

For more information on the Warm Home Discount Scheme, ScottishPower customers can call 0845 030 3041.

ScottishPower customers got 'misleading information'

Energy regulator Ofgem said it found ScottishPower did not have in place "appropriate management arrangements" to adequately train and monitor their doorstep and telesales agents, resulted in customers being given "misleading information".

"ScottishPower has accepted these failings, which have now all been rectified," Ofgem said.

The regulator continued: "The size of the payment reflects the impact of the sales practices on consumers and it also recognises ScottishPower’s cooperative engagement with Ofgem to put right their processes.

"Our investigation found no evidence of a strategy by ScottishPower to deliberately missell to customers."