Energy UK have issued a warning that "no-one should be cold this winter" and urged people to contact their energy company if they have failed to deliver insulation improvements in time to homes.
A statement said:
No-one should be cold this winter. If people are worried they should contact their energy company - they may have schemes to help and can offer advice.
Energy UK has been working with local authorities on the delivery of the ECO and the Green Deal. We have already held a number of roadshows round the country where participants - including local authorities, housing associations, providers, DECC and the Green Investment Bank - have been able to share their experiences and learn for best practice.
We appreciate that ECO, like any major new Government programme, takes time to bed in and for people to understand how things work, but the industry is committed to helping in that process.
– Spokesman for the energy industry's trade association, Energy UK
The Local Government Association have warned that tens of thousands of poor and elderly people will face another winter of high bills and cold homes because of the failure by energy companies to deliver insulation improvements in time.
The organisation, which represents 373 councils in England and Wales, urged the companies to work with local authorities to get the work done.
Energy companies are collecting this money through a levy which is contributing to the cost of fuel bills and they have an obligation to invest it as swiftly and effectively as possible to deliver upgrades which save vulnerable people money and keep them warm and healthy this winter.
Councils understand their communities and are uniquely well placed to pinpoint the areas where upgrades will do the most good. Local authorities up and down the country stand ready to work in partnership with the energy companies to make sure the hundreds of millions of pounds of unspent money is used to deliver warmer homes and lower bills to the people who need it most.
– Mike Jones, Local Government Association environment and housing board