- 4 updates
"The vast majority" of customers are "happy" with their energy providers service, despite a surge in the number of complaints against the "Big Six" companies, an industry trade group said.
A spokesman for Energy UK defended companies like npower and E.ON and claimed they "take their relationship with customers extremely seriously".
Energy companies will need to "put customers first" and be "much more transparent" about their profits if they want to win back public confidence, the head of Citizens Advice said.
Gillian Guy said they were dealing with 90,000 problems to do with energy companies each year as customers were hit with "unclear" bills.
Complaints against energy companies have soared, according to a consumer panel, who have compiled a chart of grievances against the "big six".Consumer Futures found:
- German-owned npower had the highest number of complaints at 202.5 complaints per 100,000.
- E.ON racked up 59.9 complaints per 100,000.
- British Gas had 55.5 complaints per 100,000.
- Scottish Power had 41 complaints per 100,000.
- SSE were the lowest - only 38.3 per 100,000 customers had cause for complaint.
A huge rise in complaints against energy company is being contributed to consumers fed-up with a surge in energy prices and shabby customer service, a consumer panel has found.
Figures compiled by Consumer Futures found energy provider npower to be the worst offender in the eyes of customers, racking up 202.5 complaints per 100,000.
The main energy provider with the lowest number of complaints was SSE, with 38.3 per 100,000, between April and June 2013.
Consumer Futures admitted the figures did not include complaints lodged after the recently announced price hike.