Rail services are "unrecognisably better" compared to what they were at the dawn of the new millennium, a spokesman for the rail industry said.
Dismissing claims from a transport charity there is a "huge disparity" in regional railway services, the Rail Delivery Group said passenger satisfaction was "near record high".
– A spokesman for the Rail Delivery Group
While there is always room for improvement, rail passengers are travelling on services that are unrecognisably better when compared to 15 years ago.
Passenger satisfaction is at a near record high with 500 million more journeys each year being rated 'good' or 'satisfactory' according to the independent passenger watchdog.
The railway's success has been achieved through a combination of significant sustained public investment via Network Rail, and train operators focused on increasing passenger numbers.
More decision making powers should be given to local administrations if the "huge disparities" in the railway service are to end, a transport charity has said.
Campaign for Better Transport (CBT) chief executive Stephen Joseph believed local knowledge was the key to improving Britain's railways.
– CBT chief executive Stephen Joseph
The research exposes the huge disparities in the quality of train services across the country.
Importantly, it suggests the answer is to give local administrations more control over their rail networks.
By devolving more decision making we can make full use of local knowledge and target investment where it will bring the biggest benefits.
Passengers are being left out in the cold by unreliable train services because some parts of the country lack investment and fewer members of staff are on hand to help, a report has found.
Data collected by the Campaign for Better Transport (CBT) found passengers in London, the south east, north west England, the West Midlands and Scotland, enjoyed the best railway services.
However, Welsh passengers and those travelling in the north east and east of England expressed their misery with their local train services.
Services in Wales were less well-used and less accessible than in other regions, as well as suffering low passenger satisfaction levels.
And even though services in London are well-used and have benefited from major investment, passenger satisfaction "is hindered by concern about cost and overcrowding" the report says.