Freephone numbers to be free from mobiles

Freephone numbers are to become free from mobiles under a major overhaul to make telephone call charges and dialling codes clearer, regulator Ofcom has confirmed

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New plans to tackle 'confusion' over service numbers

Ofcom has announced measures to make the cost of calling businesses and services more transparent for consumers from June 2015.

They include:

  • Clearer pricing for all numbers starting 08, 09 and 118.
  • Cost of service numbers will be broken down into an ‘access charge’ to phone company, plus a ‘service charge’ to the company or organisation.
  • The service charge for premium rate (09) numbers will be capped.
  • Consumer calls to Freephone (0800, 0808 and 116) numbers which are generally free from landlines, will become free from mobile phones too.
  • Confusion around 0845 numbers - which are sometimes tied to the cost of a geographic call - will be addressed.

Telephone call charges 'to be made simpler' from 2015

Charges for telephone calls to business and services will be made simpler from 2015 with clearer pricing for all numbers starting 08, 09 and 118, Ofcom has announced.

Under new plans, 080 freephone numbers will be free from mobiles as well as landlines.

Ofcom said the changes should all be implemented by 2015. Credit: Press Association

Ofcom said the measures are designed to tackle "consumer confusion" over non-geographic’ service numbers that have a range of uses, from finding out information to banking, directory enquiry and entertainment services.

Its aim is to make prices more transparent, improve competition, restore consumer confidence in non-geographic service numbers and increase their usage.


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