- 4 updates
Energy firm npower has issued an apology after it was found to have breached energy sales rules, saying, "We made some mistakes and we've put things right".
The firm's website states: "After a thorough investigation, it is fair to say there were some requirements of our licence conditions we didn't meet at that time. We're sorry.
"We've identified the relevant issues and addressed them completely, putting right what was wrong and learning valuable lessons in the process.
"We'll be giving at least an extra £25 to around 125,000 customers who already receive the Warm Home discount".
Energy regulator Ofgem said npower has "done the right thing" after the firm agreed to pay £3.5 million for breaching energy sales rules.
Sarah Harrison, Ofgem's senior partner in charge of enforcement said:
Energy firm npower "fell short of the standards set by Ofgem’s tougher 2009 marketing rules", the regulator said.
Ofgem's investigation centred on the sales processes and information used by the firm when customers were making decisions about whether to switch supplies to npower.
The regulator said npower has "remedied all the issues raised" by the investigation, adding, "all breaches ceased by September 2012".
npower has agreed to pay £3.5 million to help vulnerable customers after it was found to have breached energy sales rules on the doorstep and over the phone, Ofgem announced: