NatWest apologises over online banking issues

NatWest has apologised to customers after its online service were disrupted by a 'denial-of-service' cyber attack. Customers reported problems making payments, just weeks after another IT systems breakdown.

NatWest: Denial of service attack no risk to customers

NatWest has apologised to customers after its online service were disrupted by a 'denial-of-service' cyber attack. In a statement, a spokesperson said:

Due to a surge in internet traffic deliberately directed at the NatWest website, some of our customers experienced difficulties accessing our customer web sites this evening.

This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected web sites.

At no time was there any risk to customers. We apologise for the inconvenience cause.

Your experience with NatWest online services tonight

As reports emerge of online banking issues with NatWest, ITV News has asked whether you were affected tonight.

Yes I was affected by it. Wish I never banked with this bank worst ever.

– Amy Walker

I just used mine no problems.

– Colin Crotty

Nope I have logged onto my NatWest account twice today and transferred money not a problem.

– Kirsty Butler

Join in the conversation on the ITV News Facebook page

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NatWest online service 'temporarily unavailable'

NatWest customers are continuing to report issues with transferring money as the online banking system apparently faced a glitch tonight.

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@suswatibasu I was not able to access my NatWest account to transfer money.

Asked whether Mr Curry was receiving any error messages, he responded:

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@suswatibasu I got the message 'service is temporarily unavailable', while I was standing at the till at Tesco. Embarrassing.

NatWest customer 'unable to make payments online'

A NatWest customer has told ITV News that there have been problems accessing the online banking site. Ben Jeffrey added that payments online are "not being authorised".

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@suswatibasu Hi, unable to access the online banking website but the apps ok. Tried purchasing something online which rejected for no reason

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@suswatibasu The only error message at all is that the website server is not responding. Explains why payments won't process

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@suswatibasu after double checking, the website is working but still cannot get authorisation for payments online. Causing suspended account

Read: Natwest customers report online banking issues

NatWest customers report online banking issues

NatWest customers are reporting problems with its online banking service, just weeks after another IT systems breakdown.

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Natwest Online Banking still down? Doing my head in.

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is it just me or have @natwest gone down again, no on line banking, time to change everyone , #EnoughSaid

Read: RBS branches to open early after IT problems

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