MP slams energy chiefs for 'lack of concern for customers'
Energy committee chairman lambasted power bosses for failing to show "any expression of real concern for your customers". Six of the UK's energy distributors appeared before MPs to explain the response to mass power outages due to Christmas storms.
Energy committee chairman Tim Yeo lambasted the power bosses for failing to show "any expression of real concern for your customers".
I have to say after 45 minutes the tone of this discussion and its contents has been utter complacency from all of you.
The trade body can't provide the most basic information on a totally predictable question.
You have lacked any expression of real concern for your customers. It's absolutely typical of a monopoly, particularly monopolies whose charges are not very visible to the customers who have to pay them.
– Tim Ye
Mr Yeo warned the witnesses to "step your act up" if they wanted to "impress" the committee.
An influential MP who will be heading an evidence session into power cuts caused by the Christmas flooding has already called efforts to restore power "unacceptable".
Conservative Tim Yeo, who heads the Energy and Climate Change Committee, criticised distributors for leaving thousands of customers without power overnight.
Too many consumers were left without power for too long and without information about when it was going to be restored at a time when people are now really dependent on a continuous supply of electricity.
To be left without power overnight sometimes for more than one or two days - that is simply unacceptable.