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The UK's big energy distribution bosses faced a storm of criticism from MPs today over their response to the Christmas power cuts.
At an energy committee hearing they were accused of complacency and of neglecting customers - thousands of whom were left without electricity for days.
Consumer Editor Chris Choi reports:
Energy committee chairman Tim Yeo lambasted the power bosses for failing to show "any expression of real concern for your customers".
Mr Yeo warned the witnesses to "step your act up" if they wanted to "impress" the committee.
An influential MP who will be heading an evidence session into power cuts caused by the Christmas flooding has already called efforts to restore power "unacceptable".
Conservative Tim Yeo, who heads the Energy and Climate Change Committee, criticised distributors for leaving thousands of customers without power overnight.
Bosses of some of Britain's biggest energy distributors will appear in front of MPs later to answer explain their response to the Christmas floods.
Companies running energy grids and networks were berated for a slow response as thousands of customers spent Christmas Day without power.
Energy chiefs will face interrogation the Energy and Climate Change committee in a one-off evidence session at 9:30am.