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Ofcom have defended internet providers after reviewing the ability of companies like BT and Sky to stick to a voluntary code of practice.
A spokeswoman for the industry watchdog admitted there were some areas that needed to be "strengthened further" but said "overall the code is working effectively".
Over a third of broadband customers said they have an internet connection which frequently drops out, a survey from Which? revealed.
According to the consumer group:
- One in seven have not been able to connect to the internet at all on more than one occasion.
- Of the 45% experiencing slow speeds, 58% said this was a frequent or constant problem.
- Poor customer service was also exposed by the survey - Around one quarter (27%) have waited more than two days for after reporting a loss for anything to be done.
- Some 11% waited a week or more.
- The watchdog found 31% who contacted their provider with a problem did not get a resolution at all.
Broadband companies have been accused of charging some customers for speeds they are not able to get, with nearly half of people suffering from a slow connection, according to a consumer group.
Which? found 63% of the 2,012 broadband users quizzed experienced problems with their internet and 45% suffer through slow download speeds.
They are calling on providers to give their customers "the speed and service they pay for".
Which? executive director Richard Lloyd said: "The internet is an essential part of modern life, yet millions of us are getting frustratingly slow speeds and having to wait days to get reconnected when things go wrong.
"It's less superfast broadband, more super slow service from companies who are expecting people to pay for speeds they may never get."