Complaints about energy providers 'have soared by 224%'

Complaints about energy providers have soared by 224% through the first three months of 2014, according to the energy sector ombudsman. Calls from frustrated customers trebled to 10,638, compared with 3,277 received during the same period last year.

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Most complaints are 'fixed within a few working days'

A spokeswoman for gas and electricity providers dismissed suggestions the sharp rise in complaints was a sign of a poor energy service.

Energy companies resolve most complaints "within a few working days", the spokeswoman for Energy UK said:

If a customer has any concerns relating to their bills, they should contact their provider as soon as they can, and if possible have an up-to-date meter reading to hand which will ensure their bill is as accurate as possible.

Energy companies work very hard to resolve problems and most complaints are fixed within a few working days with no more than a phone call.

– Energy UK Spokeswoman

Govt: Rise in energy complaints 'worrying'

The 224% rise in complaints is "worrying" and customers should shop around to find a better deal, the Government said.

A Department of Energy and Climate Change spokeswoman said:

The rise in the number of complaints is worrying.

We would advise consumers to shop around and switch to find a better deal, whether on cost or customer service.

– Department of Energy and Climate Change spokeswoman

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Energy complaints rise 'by 224%'

Calls from fed-up energy customers have soared over the first three months of this year - a 224% rise compared to the same quarter last year, the energy sector's ombudsman said.

The rise in complaints comes as industry regulator Ofgem referred the "Big Six" companies to the Competition and Markets Authority. Credit: PA

Between January and March 2014 complaints trebled to 10,638, compared with 3,277 received during the same period last year.

Over 2,000 customers complained they had not received bills, and a further 1,474 people were frustrated about billing charges.

Some 1,000 people complained about poor customer service.

Chief Energy Ombudsman Lewis Shand Smith said: "With energy complaints trebling in the first quarter of this year and problems relating to billing the greatest concern, increased transparency is something that should be addressed."

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