IT glitch causes long queues at airport immigration desks
Airports faced disruption after an IT glitch resulted in extended queues at immigration desks, causing widespread chaos for passengers at airports such as Heathrow, Gatwick, Stansted and Birmingham. The glitch is now said to be resolved.
A fault on UK Border Force computers, including automatic passport check-in desks, caused systems to crash late this evening, causing widespread chaos for passengers at airports such as Heathrow, Gatwick, Stansted and Birmingham.
Extra staff were drafted in to try and reduce the queues.
Passengers tweeted their frustration through the evening:
There are some longer queues than normal in the terminals, but we have spoken to border force and they are putting on extra staff.Obviously we want to sort the issue out but not risk the integrity of the border controls.