- 3 updates
Passenger Phil Jackson has only received one of his 5 bags after landing in Bogota. Day 6 into his 2 week holiday with a group of friends, he is still waiting for 3 pieces of luggage.
He should have left the capital of Columbia as part of his multi-stop trip but instead, is having to wait around to find out what will happen with his luggage. Some of his friends have moved on to avoid losing out on their pre-booked flights and trips.
It was only a couple of days ago too that he discovered that it was not the airline's fault his luggage had gone missing but was in fact due to massive problems at the baggage systems at Heathrow's Terminal 5.
A Heathrow Airport spokeswoman said "it will take several days" for all of the passengers affected by a computer glitch to receive their luggage.
A Heathrow Terminal 5 computer glitch has meant some passengers have still not received their luggage days after the problem started.
The technical error began on Thursday and has affected departing British Airways passengers.
Some of the affected travellers had to fly without their hold luggage and many have still not received their bags yet despite normal baggage check-in resuming at T5.
The terminal opened in March 2008 when thousands of bags went missing and there were long delays and cancellations.