Heathrow passengers continue to wait for lost luggage

An airport computer glitch has meant some passengers have still not been reunited with their luggage days after a problem started. The glitch began at Heathrow's Terminal 5 on Thursday and affected departing British Airways passengers.

Live updates

  1. Meridian

Passenger says baggage chaos has been 'very difficult'

Passenger Phil Jackson has only received one of his 5 bags after landing in Bogota. Day 6 into his 2 week holiday with a group of friends, he is still waiting for 3 pieces of luggage.

He should have left the capital of Columbia as part of his multi-stop trip but instead, is having to wait around to find out what will happen with his luggage. Some of his friends have moved on to avoid losing out on their pre-booked flights and trips.

It was only a couple of days ago too that he discovered that it was not the airline's fault his luggage had gone missing but was in fact due to massive problems at the baggage systems at Heathrow's Terminal 5.

Heathrow: 'Several days' to reunite people with bags

A Heathrow Airport spokeswoman said "it will take several days" for all of the passengers affected by a computer glitch to receive their luggage.

We experienced intermittent issues with the T5 baggage system between June 26 and 29 which caused some bags to be processed manually. Passengers can now check in bags as normal.

Manual processing led to some bags not making flights in time. While passengers are receiving bags all the time, it will take several days to reunite all passengers with their bags.

We are very sorry for the disruption passengers have experienced and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible.

– Heathrow spokeswoman

Advertisement

Heathrow passengers without bags days after glitch

A Heathrow Terminal 5 computer glitch has meant some passengers have still not received their luggage days after the problem started.

Departing British Airways passengers have been affected by the glitch. Credit: Steve Parsons/PA Wire

The technical error began on Thursday and has affected departing British Airways passengers.

Some of the affected travellers had to fly without their hold luggage and many have still not received their bags yet despite normal baggage check-in resuming at T5.

The terminal opened in March 2008 when thousands of bags went missing and there were long delays and cancellations.

Back to top