Gatwick apologises after staff shortage causes baggage chaos

Gatwick Airport has apologised after a staff shortage forced hundreds of passengers to go home without their luggage and left others waiting for up to five hours to reclaim their bags.

Many travellers took to social media to vent their frustrations at the disruption.

Officials at Gatwick said passengers will be reunited with their luggage within 48 hours as baggage reclaim at the airport returned to normal.

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Gatwick officials apologise for baggage delays

Gatwick Airport officials apologised after a staff shortage forced hundreds of passengers to go home without their baggage and left others waiting for up to five hours to reclaim their luggage.

A Gatwick Airport spokesman blamed "resourcing issues" and staff shortages with baggage handlers Swissport for the delays.

He said: "Gatwick provided extra staff to help the airlines and their baggage handlers improve their service, as well as providing welfare and water for passengers waiting in the baggage areas, but we are sorry for the delays they faced." Swissport was unavailable for immediate comment.

Officials at Gatwick later said passengers will be reunited with their luggage within the next 48 hours, and that baggage reclaim at the airport had returned to normal.

They added: "Passengers able to return to (the) airport can also collect bags. Staff at Skybreak ticket desk in North and South terminal will be able to assist."

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Gatwick advise passengers to leave without bags

Gatwick has advised some passengers to leave the airport without their bags, with arrangements being made to send luggage to homes.

The airport has apologised to those affected, with many reporting delays of up to three hours.

Complaints at Gatwick amid long baggage delays

Passengers have complained of long delays at Gatwick Airport to pick up their bags, after the airport's baggage handlers Swissport suffered "resourcing issues".

Delays of up to three hours were reported by many.

Staffing issues with baggage handlers causing delays

A lack of staff at baggage handlers Swissport is causing severe delays for passengers at Gatwick, the airport has said.

Many have complained of long waits delays while attempting to collect their luggage.

"Due to resourcing issues with the baggage handlers Swissport overnight, there have been issues and delays with passengers' luggage.

Gatwick has provided extra staff to help the airlines and their baggage handlers improve their service, as well as providing welfare and water for passengers waiting in the baggage areas, but we are sorry for the delays they have faced.

– Gatwick Airport spokesman

Gatwick passengers' anger over baggage delays

Hundreds of passengers at Gatwick Airport have been told their luggage will be sent on after severe delays at baggage reclaim.

Many took to social media to vent their frustrations at the disruption in the early hours of Sunday.

Gatwick apologised to passengers and said it was providing extra staff to airlines to help reduce delays.

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