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A treasurer at a village hall, which holds events for good causes, told ITV News energy companies should take responsibility on reducing power bills for registered charities.
Val Belton told ITV News: "I think it should be down to the energy companies to raise this question with you particularly when the bill is for Burpham Village Hall - they may think 'maybe that's a registered charity, I'll clarify whether they are'."
An ITV News investigation has shown that many charities are being over charged on their electricity bills.
We asked HMRC how charities can get a refund and whether they accept some charities are missing out on reduced energy bills. Here are their responses:
Does HMRC accept that many charities which are entitled to reduced VAT are missing out?
How does a charity get a refund for overcharged VAT?
Organisations need to tell energy suppliers they are registered as a charity so the correct tax rates can be applied, Energy UK told ITV News.
The advice comes after an investigation by ITV News showed many charities are overpaying on their energy bills.
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An ITV News investigation has revealed that many charities are overpaying on energy bills, but how can the organisations reduce their costs?
An investigation by ITV News has discovered that many charities are being charged too much on their energy bills.