Live updates

Advertisement

Bogus caller warning to Carphone Warehouse customers

Carphone Warehouse has warned customers not to fall for bogus callers pretending to be the company after it was hacked.

Up to 2.4 million people may have had their personal data and bank details accessed in the "sophisticated" scam which happened over recent weeks.

However, the hack was only announced on Saturday leaving many worried about identity theft and that their money may be at risk.

ITV News Correspondent Duncan Golestani reports:

Advertisement

Change passwords, Carphone Warehouse clients warned

Carphone Warehouse customers may need to overhaul their online passwords after a major breach of the mobile phone retailer's data.

Tony Neate, chief executive of Government-backed web security initiative Get Safe Online, warned that the stolen data could be used to access other accounts if people use the information for their passwords.

If this is you, now is the time to give your passwords an overhaul - think of something unpredictable and different for every account.

– Tony Neate

Customers contacted after 'coordinated' cyber attack

The Information Commissioner's Office is investigating the cyber attack. Credit: PA

The cyber attack on Carphone Warehouse was "sophisticated and coordinated", customers were told.

Emails sent to customers by TalkTalk and Mobiles.co.uk, which operate under the division of Carphone Warehouse affected, warned personal information may have been accessed.

Tristia Harrison, consumer managing director at TalkTalk, wrote: "We shut down the site as soon as this was detected, but there is a risk that some of your data may have been accessed."

Mobiles.co.uk managing director Bobbie Bhogal said in an email: "We take the security of your data extremely seriously, and we have put in place additional security measures to prevent further attacks.

"I appreciate that this is potentially concerning for you and I am very sorry that this attack on us has caused this inconvenience."

ICO investigating Carphone Warehouse cyber attack

The mobile phone retailer said a division of Carphone Warehouse was hit by the attack. Credit: PA

The Information Commissioner's Office said it had been made aware of the Carphone Warehouse cyber attack and was investigating.

Anytime personal data is lost there can be a risk of identity theft.

There are measures you can take to guard against identity theft, for instance being vigilant around items on your credit card statements or checking your credit ratings.

– Information Commissioner's Office spokesman
Load more updates