Christopher Rodrigues, Chairman from VisitBritain:
Under the targets, the Border Force must get non-EU passport holders through immigration at Heathrow in less than 45 minutes for 95% of the time.
The Border Force target for EU passport holders at Heathrow is less than 25 minutes for 95% of the time.
The figures the Border Agency achieved for April are:
- Terminal 1 94.5%
- Terminal 3 87.0%
- Terminal 4 84.4%
- Terminal 5 75.7%
The Border Agency monitors its targets with hourly checks, but BAA's monitoring of the April 2012 performance involved 15-minute checks.
Shadow immigration minister Chris Bryant said:
A PCS Union spokesman said:
The Border Force failed to meet its targets for getting non-EU passport holders through immigration at all Heathrow Airport terminals last month, according to figures from airport operator BAA.
But the targets were met for EU passport holders despite the long queues.