Christopher Rodrigues, Chairman from VisitBritain:
Security is of course paramount, but it would be a tragedy if all the work being put in to showcase Britain around the Jubilee and the Olympics was undermined by a negative first impression as the world's press arrives to cover these events.
Under the targets, the Border Force must get non-EU passport holders through immigration at Heathrow in less than 45 minutes for 95% of the time.
The Border Force target for EU passport holders at Heathrow is less than 25 minutes for 95% of the time.
The figures the Border Agency achieved for April are:
The Border Agency monitors its targets with hourly checks, but BAA's monitoring of the April 2012 performance involved 15-minute checks.
Shadow immigration minister Chris Bryant said:
Damian Green's complacency in Parliament on Monday has now shown to be completely misplaced.
People are right to feel angry that thanks to the Government's ineptitude and cuts of nearly 900 members of staff, queues at Heathrow have been far too long.
We need more than just words from the Prime Minister. The Government must get a grip or they will undermine our border security, our business reputation and the British tourism industry.
A PCS Union spokesman said:
The issues of the last few days has brought to the public's attention what we have said for a long time, that ministers can't cut staff and expect to run the same service - not just on passport controls at Heathrow, but right across UKBA.
Clearly, the cuts already made have had a major impact and further cuts planned every year until 2015 will make the situation even worse.
The Border Force failed to meet its targets for getting non-EU passport holders through immigration at all Heathrow Airport terminals last month, according to figures from airport operator BAA.
But the targets were met for EU passport holders despite the long queues.
