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Dishwasher owners flood Bosch call centre

Bosch has said it has been inundated with calls from dishwasher owners after ITV News found almost half a million faulty machines made by the firm were still in use.

Our call centre has peaked! We have all 50 available agents on the phone and calls are queing – we also have an additional 30 lines to an outsourced back up call centre that are full.

– Bosch spokesperson

Bosch has found and repaired 152,957 dishwashers

by Barry Mulcahy - Recall Expert

Bosch has just provided RecallUK with the latest number of recalled dishwashers they have managed to find and repair.

Of the 632,000 recalled in the UK (across Bosch brands) they have managed to find and repair 152,957.

This is 24% of the affected units and up 1.3% on the figure for September 2012.

These recalled dishwashers are between eight and 13 years old and many will have been scrapped.

Bosch is reluctant to provide an estimate of how many of these dishwashers they would expect to no longer be in use.

In theory, this leaves us with 478,940 potentially dangerous dishwashers still in people's homes.

However, this figure probably significantly overstates the actual number still in use.

Bosch will soon launch another press advertising campaign to find the missing dishwashers but due to the reduced success of these campaigns, we believe it is unlikely to significantly reduce the number of these dishwashers in people's homes.

This situation does not reflect a lack of desire or effort by Bosch to find the missing dishwashers.

What it does is demonstrate just how difficult it can be to find potentially dangerous products in people's homes.

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