Around 479,000 dishwashers ruled as a potential fire hazard remain in homes across the UK despite a recall from Bosch, ITV News has learned.
The manufacturer has issued a safety notice over the affected machines, while fire officials have called for the recall system to be overhauled.
ITV News' Consumer Editor Chris Choi has the exclusive report:
RecallUK, a website which lists all the Bosch recalls, has told ITV News it has been contacted directly by more than 20 consumers who have the affected dishwashers.
Bosch has said it has been inundated with calls from dishwasher owners after ITV News found almost half a million faulty machines made by the firm were still in use.
Our call centre has peaked! We have all 50 available agents on the phone and calls are queing – we also have an additional 30 lines to an outsourced back up call centre that are full.
ITV News has found that almost half a million faulty Bosch dishwashers that could catch fire are still in use, despite a safety alert.
The Chief Fire Officers Association is calling for an overhaul of the recall system.
Bosch has just provided RecallUK with the latest number of recalled dishwashers they have managed to find and repair.
Of the 632,000 recalled in the UK (across Bosch brands) they have managed to find and repair 152,957.
This is 24% of the affected units and up 1.3% on the figure for September 2012.
These recalled dishwashers are between eight and 13 years old and many will have been scrapped.
Bosch is reluctant to provide an estimate of how many of these dishwashers they would expect to no longer be in use.
In theory, this leaves us with 478,940 potentially dangerous dishwashers still in people's homes.
However, this figure probably significantly overstates the actual number still in use.
Bosch will soon launch another press advertising campaign to find the missing dishwashers but due to the reduced success of these campaigns, we believe it is unlikely to significantly reduce the number of these dishwashers in people's homes.
This situation does not reflect a lack of desire or effort by Bosch to find the missing dishwashers.
What it does is demonstrate just how difficult it can be to find potentially dangerous products in people's homes.
The Electrical Safety Council has released a search tool that allows you to check the safety of your electrical products.
Any move to improve registration of appliances to make them easier to trace, we would support. We have sold something like 10 million dishwashers since 1999. People should go to our website if they are concerned.