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BA chief apologises 'profusely' for passenger hardship

The Chief Executive of British Airways has apologised "profusely" to passengers who experienced "hardship" over the weekend as flights were cancelled after an IT glitch.

Alex Cruz denied the outsourcing of British Airways jobs was to blame for a "catastrophic" IT failure that brought the airline's operations to a halt.

He further offered assurances that no customer data or any list, including terror watch lists, had been compromised by the glitch.

Third day of travel chaos for Heathrow BA passengers

Passengers queued to check-in their bags on Monday morning at Heathrow Airport. Credit: ITV News

British Airways passengers are facing a third day of travel chaos at Heathrow as the airline continues to deal with the aftermath of a global IT crash.

Both Heathrow and Gatwick airports have warned travellers to check the status of their flights before travelling to the airports.

BA said it will run a full schedule at Gatwick and intends to operate a full long-haul schedule and a "high proportion" of its short-haul programme on Monday.

The airline said it was continuing to make "good progress" in recovering from the worldwide IT glitch that grounded scores of planes, leaving thousands of passengers grounded.

Passengers slept on the floor of Heathrow Airport on Sunday night. Credit: ITV News

British Airways: Power supply issue source of IT failure

The baggage chaos at Heathrow Airport Credit: Chris Ship

British Airways says it believes a "power supply issue" was the cause of a global IT failure that grounded scores of flights today.

It is feared that it could take days for services to return to normal and clear the backlog of passengers.

Chief executive Alex Cruz said: "We believe the root cause was a power supply issue and we have no evidence of any cyber attack."

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