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BA chief apologises 'profusely' for passenger hardship

The Chief Executive of British Airways has apologised "profusely" to passengers who experienced "hardship" over the weekend as flights were cancelled after an IT glitch.

Alex Cruz denied the outsourcing of British Airways jobs was to blame for a "catastrophic" IT failure that brought the airline's operations to a halt.

He further offered assurances that no customer data or any list, including terror watch lists, had been compromised by the glitch.

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