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BA chief apologises 'profusely' for passenger hardship

The Chief Executive of British Airways has apologised "profusely" to passengers who experienced "hardship" over the weekend as flights were cancelled after an IT glitch.

Alex Cruz denied the outsourcing of British Airways jobs was to blame for a "catastrophic" IT failure that brought the airline's operations to a halt.

He further offered assurances that no customer data or any list, including terror watch lists, had been compromised by the glitch.

Third day of travel chaos for Heathrow BA passengers

Passengers queued to check-in their bags on Monday morning at Heathrow Airport. Credit: ITV News

British Airways passengers are facing a third day of travel chaos at Heathrow as the airline continues to deal with the aftermath of a global IT crash.

Both Heathrow and Gatwick airports have warned travellers to check the status of their flights before travelling to the airports.

BA said it will run a full schedule at Gatwick and intends to operate a full long-haul schedule and a "high proportion" of its short-haul programme on Monday.

The airline said it was continuing to make "good progress" in recovering from the worldwide IT glitch that grounded scores of planes, leaving thousands of passengers grounded.

Passengers slept on the floor of Heathrow Airport on Sunday night. Credit: ITV News

British Airways: Power supply issue source of IT failure

The baggage chaos at Heathrow Airport Credit: Chris Ship

British Airways says it believes a "power supply issue" was the cause of a global IT failure that grounded scores of flights today.

It is feared that it could take days for services to return to normal and clear the backlog of passengers.

Chief executive Alex Cruz said: "We believe the root cause was a power supply issue and we have no evidence of any cyber attack."


BA cabin crew announce four new strike dates

British Airways cabin crew are to stage a fresh wave of four strikes. Credit: Steve Parsons PA

British Airways cabin crew are to stage a fresh wave of four strikes from February 22 in a dispute over pay, Unite union has announced.

Unite members are already planning a four-day walkout from February 17 and have held several previous stoppages in January and at the start of this month.

Members of the so-called mixed fleet have taken 11 days of action so far this year in protest at "poverty" pay. Unite said its members at the airline were "piling on the pressure" by striking repeatedly.

British Airways said all of its customers will fly to their destinations during the strikes from Friday. All flights to and from London Gatwick and London City will operate as normal, as will the "vast majority" of flights to and from London Heathrow.

Unite regional officer Matt Smith said it was costing BA thousands of pounds to cover for striking workers.

Our estimates put the amount of money British Airways has spent on defending the dispute and poverty pay at £1 million.

We would urge British Airways to reconsider its costly intransigence and enter talks at Acas and reach an agreement.

– Unite regional officer Matt Smith

BA cabin crew to stage new four-day strike

Credit: PA

British Airways cabin crew are to stage a strike in a long-running dispute over pay.

The four-day walk-out is currently due to take place on 17 February, said the Unite union.

The announcement was made on the second day of a three-day stoppage, which followed a similar strike earlier this week.

A BA spokesman reassured passengers who might be affected saying: "We have flown all customers to their destinations during the previous strikes by mixed fleet Unite and we will ensure this happens again.

"We will publish more details on February 14 once we have finalised our contingency plans", he added.

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