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BA customer's promoted tweet criticising lost luggage

British Airways has apologised to a customer, whose father's luggage was lost, after he bought a promoted tweet that urged passengers not to fly with the airline.

A British Airways plane lands at Heathrow Airport. Credit: Steve Parsons/PA Archive

Hasan Syed, who uses the Twitter handle @HVSVN, wrote on the social networking site: "Don't fly @BritishAirways. Their customer service is horrendous."

He purchased the promoted tweet through the site's self-service ad platform and followed up his initial message with a series of posts criticising the loss of the luggage and the airline's delayed response.

British Airways responded to Syed's tweet, which now appears to be deleted, by asking him to message his bagging reference to them.

A spokesperson for the airline said: "We would like to apologise to the customer for the inconvenience caused. We have been in contact with the customer and the bag is due to be delivered today."

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British Airways pilot 'abused African children'

A British Airways pilot who was found dead after being charged with child abuse offences used his position to target scores of children in African schools and orphanages, it has been claimed.

First Officer Simon Wood, 54, is alleged to have molested youngsters during stopovers in Kenya after claiming he was carrying out charity work for the airline.

BA said it was "shocked and horrified" to learn of the allegations. Credit: Steve Parsons/PA Wire

He was due to appear in court last Friday charged with separate child abuse offences in the UK but was found dead on August 18 after being struck by a train.

British Airways said it was "shocked and horrified" to learn of the allegations. The airline contacted Scotland Yard after BA's own investigation team uncovered information in Kenya which gave the company "cause for concern", it said.

Lawyers representing the alleged victims in Kenya said they are now considering legal action against the airline.

BA apologies to passengers for Saudi flight ordeal

British Airways have apologised to Heathrow-bound customers who had to return twice to a Saudi Arabian airport due to a faulty plane.

The Boeing 747 plane first had to turn back to Riyadh on Wednesday due to a problem with the wing flaps. Then the same plane took off yesterday following repairs, but soon into the flight the same problem occurred, so it again returned to Riyadh airport.

A British Airways plane returned to Saudi Arabia twice due to technical faults. Credit: Press Association

Only one BA staff member attended the needs of more than 300 irate passengers, some of who were reportedly sick and emotional. A BA spokesperson said:

"We apologise to customers for their experience, and we sent a replacement aircraft to fly them to the UK. Our customer service teams are contacting customers directly to offer compensation, expenses and complimentary tickets as a gesture of goodwill.

"The safety of our customers and crew is always our first concern and due to a technical problem, the decision was taken to return the aircraft to Riyadh.

"Our crew and customer service teams did everything they could to care for customers, and we provided overnight hotel accommodation."

British Airways: 'No-one was in danger at any point'

British Airways engineers are examining a 747 that had to return to Heathrow after experiencing a "minor technical problem" less than three hours into its flight to Hong Kong.

The British Airways 747 at a stand at Terminal 5, Heathrow Airport, after it was forced to turn back from its planned flight to Hong Kong. Credit: Steve Parsons/PA Wire

A British Airways spokesman said: "One of our aircraft experienced a minor technical problem and because of that returned to Heathrow as a precaution.

"Nobody was in danger at any point.

"At the moment our engineers are examining the aircraft. The exact nature of the fault is being looked at."

The flight - BA 0025 - had just started on its 12-hour journey when the problem was spotted.

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BA flight 'returning to Heathrow after technical fault'

A British Airways flight bound for Hong Kong is returning to Heathrow airport after reports of a technical fault with its landing gear.

The flight took off from the London airport but has spent some time circling the English Channel and is now returning to the UK.

The airline told the BBC that there was a, "technical problem and the flight will be returning to Heathrow."

BA owner remains committed to 'fantastic' Dreamliner

Willie Walsh - chief of British Airways owner IAG - has said he remains committed to Boeing's new Dreamliner aircraft despite a series of faults.

He said that most new aircraft have "teething problems" but admitted that the grounding of an entire fleet was unusual, adding that social media had contributed to the outcry over the safety of the Dreamliner.

ITV News' Economics Editor Richard Edgar asked whether he was annoyed by the faults:

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