Telecoms giant BT is to create 500 customer service jobs across the UK.
The new roles will mainly be based at contact centres in Swansea, Warrington, Doncaster and Accrington.
The jobs are in addition to a previously-announced target of 1,000 posts across the UK and Ireland by the end of March 2017.
Libby Barr, managing director of customer care at BT Consumer, said: "BT is completely changing the way we serve our customers in order to boost our service levels.
"We are going to answer 90% of our customers' calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT."
A nationwide competition will be held to mark the 80th anniversary of the service, which receives 12 million calls a year.Read the full story ›
Ofcom proposed that BT's Openreach network become a "distinct company" within the BT Group - but stopped short of calling for a sell-off.Read the full story ›
Britain's biggest internet provider reported outages in several areas across the UK on Wednesday morning.Read the full story ›
The telecoms company announced a 9% rise in profits after increasing prices for TV and broadband customers.Read the full story ›
Telecoms regulator says UK must 'do better' at rolling out superfast broadband and 4G mobile.Read the full story ›
Besides reporting better-than-expected results, the company ruled out scrapping the EE brand following its takeover of the mobile operator.Read the full story ›
BT have been ridiculed on Twitter today after thousands of frustrated customers complained about internet outage.
The technical problem lasted several hours, prompting angry users to post tong-in-cheek complaints on social media.
The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected.
Folks with BT internet. It's a beautiful day outside, go frollick in the sun instead of... oh wait, you can't read this...
Glad it wasn't just me who was having BT broadband issues. No wifi 2 hours, thought my life was over, almost got out the Scrabble.
A BT spokeswoman said the problem has now been fixed. "There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused," she said.