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BT to create 500 new jobs across UK

The new roles will be based at contact centres across the country. Credit: PA

Telecoms giant BT is to create 500 customer service jobs across the UK.

The new roles will mainly be based at contact centres in Swansea, Warrington, Doncaster and Accrington.

The jobs are in addition to a previously-announced target of 1,000 posts across the UK and Ireland by the end of March 2017.

Libby Barr, managing director of customer care at BT Consumer, said: "BT is completely changing the way we serve our customers in order to boost our service levels.

"We are going to answer 90% of our customers' calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT."

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BT ridiculed after thousands lose internet connection

BT have been ridiculed on Twitter today after thousands of frustrated customers complained about internet outage.

The technical problem lasted several hours, prompting angry users to post tong-in-cheek complaints on social media.

The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected.

A BT spokeswoman said the problem has now been fixed. "There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused," she said.

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