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BT ridiculed after thousands lose internet connection

BT have been ridiculed on Twitter today after thousands of frustrated customers complained about internet outage.

The technical problem lasted several hours, prompting angry users to post tong-in-cheek complaints on social media.

The company, which provides broadband to seven million UK subscribers, said it was unable to say how many customers had been affected.

A BT spokeswoman said the problem has now been fixed. "There were problems with our broadband service earlier today but they were resolved. We're sorry for any inconvenience this may have caused," she said.

BT 'to start charging' for 1571 messaging service

Telecommunications company BT will begin charging its 10 million UK customers for the 1571 messaging service, a national newspaper is reporting.

BT may start charging customers for their voicemail service. Credit: PA

The global telephone and internet giant will begin charging customers an extra £1.75 per month to leave voicemail messages, according to the Daily Mail.

Users must contact BT if they want to opt out of the scheme, which also notifies callers if someone is trying to reach them while they are already on the phone.

The newspaper said the move is part of a wider package of new charges introduced, including putting standard line rental up by 44p to £15.99 per month.

The charity Saga branded the reported change "immoral" saying that price rises would hit the elderly and most vulnerable.

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BT 'disturbed' by MPs' critical rural broadband report

We are disturbed by today's report, which we believe is simply wrong and fails to take on board a point-by-point correction we sent to the committee several weeks ago.

We have been transparent from the start and willing to invest when others have not.

It is therefore mystifying that we are being criticised for accepting onerous terms in exchange for public subsidy - terms which drove others away.

The taxpayer is undoubtedly getting value for money.

BT faces a payback period of around 15 years on its rural broadband investments in spite of the subsidies available.

The DCMS (Department for Culture, Media and Sport) has imposed a rigorous auditing process that ensures every penny is accounted for.

– BT spokeswoman

BT's 'near monopoly' of rural broadband attacked by MPs

The government's £1.2bn rural superfast broadband scheme has been mismanaged and has left sole provider BT in a "quasi monopolistic position", the chairwoman of the Commons spending watchdog has said.

Margaret Hodge, Public Accounts Committee Chair, has criticised the government's handling of its rural broadband programme. Credit: PA

Margaret Hodge, Public Accounts Committee Chair, said: "Overall, BT is supposed to provide at least 90% coverage in rural areas but it is preventing local authorities from publishing proper information on the areas the company will and will not cover.

"Details of speed and coverage in each local project are also being kept confidential, preventing other suppliers from developing schemes aimed at reaching the remaining 10% of premises and stopping communities and others from identifying alternative ways of providing superfast broadband."