Telecoms giant BT is to axe 4,000 jobs worldwide as part of a global restructuring.
BT made the announcement, which will affect "back office and managerial roles", as it revealed fourth quarter results, which saw pre-tax profit fall 19% to £440 million.
It follows an accounting scandal at the telecoms giant's Italian division, which has resulted in BT boss Gavin Patterson being stripped of his annual bonus.
The firm said Mr Patterson will receive a total pay packet of £1.3m for 2016/17, down from £5.3m the previous year.
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Telecoms giant BT is to create 500 customer service jobs across the UK.
The new roles will mainly be based at contact centres in Swansea, Warrington, Doncaster and Accrington.
The jobs are in addition to a previously-announced target of 1,000 posts across the UK and Ireland by the end of March 2017.
Libby Barr, managing director of customer care at BT Consumer, said: "BT is completely changing the way we serve our customers in order to boost our service levels.
"We are going to answer 90% of our customers' calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT."
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