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Brit Awards organisers have apologised after four million TV viewers were shown the wrong video during a high profile public vote.
John Newman was one of five acts shortlisted for the best video category, which in a first for the ceremony featured a live "social media" vote to determine the winner.
But they managed to repeatedly show an entirely different video when they prompted viewers of the awards to vote on Twitter.
Newman had been in the running for his Love Me Again video, earning a place due to the promo's popularity on YouTube - but they actually broadcast the promo for his single Cheating.
He missed out to One Direction's Best Song Ever, considered to be the favourite for the prize due to the boy band's huge Twitter following.
In a joint statement, the production company Brits TV and broadcaster ITV said: "In the package, the voiceover referred to John Newman and graphics correctly referred to his video for Love Me Again, but regrettably a six-second clip of a different John Newman video was shown.
"The correct video in full was available to see via www.brits.co.uk, Twitter and all other official Brits social channels, and the Brits web address was read out during the show. Brits organisers have apologised to John Newman."
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Brit Awards organisers are to launch a new annual honour to celebrate major figures in music with Sir Elton John announced as the first ever recipient.
The Rocket Man and Your Song star is to be given the Brits Icon Award at a show in September which will be broadcast later by ITV.
The new prize - created by the BPI, music industry's trade body - will stand alone from the main Brit Awards each year and will be presented to a notable artist whose writing, recording and performances have made a "lasting impact on the nation's culture".
Sir Elton has recently been treated for appendicitis which resulted in his shows being cancelled including a headline appearance at Hyde Park this month, but he is expected to be recovered for the event.
Robbie Williams has released an expletive-ridden track attacking this year’s “boring” Brit Awards.
The 17-time Brit Award winner raps, "Well that Brits night was so f****** boring", before recalling some of the wilder antics at the event when he was younger - taking drugs, challenging Liam Gallagher to a fight and having sex with "a few female stars or two".
The former Take That star posted the track, titled "THE BRITS 2013", on his website, telling fans, "Here's a gift from me and Guy - we wrote it on Saturday, recorded it on Sunday".
"Guy" is Guy Chambers, his long-running song-writing partner who he has patched up differences with and the pair are now working on new material.
But he warns them it is not suitable for younger listeners. "If you have kids in the room, don't play it," he wrote.
Williams performed his No. 1 hit Candy at last week's event at the O2 Arena, which many critics labelled as bland and uneventful.
Speaking after this year's awards at London's O2 Arena, singer Harry Styles said the award was "crazy". The band also revealed details of an upcoming 'access all areas' film.
Emeli Sande, Ben Howard and all the night's big winners here.
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Emeli Sande's Our Version Of Events has won the Brit Award for British album of the year.
Bryan Ferry presented the award to the Scottish singer.