Ofcom proposed that BT's Openreach network become a "distinct company" within the BT Group - but stopped short of calling for a sell-off.Read the full story ›
Britain's biggest internet provider reported outages in several areas across the UK on Wednesday morning.Read the full story ›
Three BT broadband adverts have been banned because of misleading claims about its quality compared with Virgin Media and Sky.Read the full story ›
Changes to advertisements for broadband will be brought in to prevent customers from being 'misled' by providers.Read the full story ›
Government initiative will put internet access on similar footing to basic services such as water and electricity.Read the full story ›
Customers are being "held captive" by Broadband services when they try and cancel or change their plans, the Citizens Advice Bureau said.
In the last year alone CAB received more than 3,300 complaints about internet and broadband problems. More than half of these related to sub-standard service.
CAB Chief Executive Gillian Guy said: "People are finding themselves held captive by bad broadband services.
"Internet service providers must not shackle customers seeking a better service with unreasonable fees that can turn into shock debt.
"All internet users need to be able to easily have a way out of inadequate contracts and broadband speeds that only give them daily frustration."
Broadband customers are being hit with cancellation fees of up to £625, the Citizens Advice Bureau has warned.
The consumer charity said consumers who challenge the fees soon found themselves in the hands of debt collectors.
Other customers became locked into a broadband service which did not meet their needs or were hit by excessive fees when they tried to switch providers.
One woman was hit by a cancellation fee, even though it was not in the terms and conditions of her contract, when she tried to switch provider after her broadband speed became so bad that she was paying repeatedly to use an internet cafe.
Citizens Advice chief executive Gillian Guy called on internet service providers (ISP) to "not shackle customers" and ditch cancellation fees altogether.
UK Broadband has launched a new service that "does not require a landline" in order to operate.
The internet service provider has unveiled a new service, called Relish, which will supply London with "fibre-fast speeds" of internet access for customers - without a phone line.
The Relish service includes a traditional router, which only needs to be plugged into a power source to access the internet, eliminating the need for a landline.
A new report has named the 10 slowest and 10 fastest streets in the UK for broadband speeds - is yours on the list?Read the full story ›
BT is "not impacting on rural communities" despite winning all of the rural broadband contracts from the Government, the head of an influential committee has said.
Labour's Margaret Hodge warned other competitors "might be squeezed out" of the rural broadband market by BT's dominance.
Whilst BT claims it is making further concessions, this is not impacting on rural communities.
Local authorities are still contractually prevented from sharing information to see if they are securing best terms for the public money they spend.
Communities can still not access the detailed data they need to understand whether they will be covered by BT's scheme in their area.
Other broadband providers might be squeezed out of the rural market by BT's actions.