Holiday airline Thomson is dropping plans to operate Boeing's Dreamliner from May. The Boeing 787 has suffered a string of operational difficulties in recent months. Thomson says it is still waiting for a delivery schedule and will switch customers booked in May and June to alternative planes.
In a statement Thomson said: "The supplement paid for the 787 Dreamliner flight will be refunded to those customers who proceed with their original holiday bookings, and customers will also have the option to amend their holiday without incurring any amendment fees."
The National Transportation Safety Board has been examining the battery from the Japanese Boeing 787 Dreamliner which was forced to make an emergency landing in Boston. Initial investigations show it was swollen from overheating. The battery will now be taken apart.
Orders by UK airlines for Boeing's Dreamliner won't be affected by the recent problems. Thomson Airways, Virgin Atlantic and British Airways say they still plan to add the plane to their fleets. The first delivery is due this Spring.
Boeing has reassured us they will do everything possible to assist the FAA in their investigation, and will be taking every step to assure passengers and Thomson of the 787's safety and get the planes back into service.
– Thomson Airways
We have every confidence that Boeing and the relevant authorities will ensure sufficient oversight is maintained and that corrective action will be taken if problems are identified
– Virgin Atlantic
The safety and security of our customers will always be at the heart of our operation and all our business decisions.
Most Boeing Dreamliners grounded for safety checks
Most of the world's Boeing 787 Dreamliner passenger jets have been grounded while urgent safety checks are carried out. Parts of Europe, Japan and India have joined the United States after the plane became plagued with problems.
Most of the checks are being carried out on the plane's batteries and complex electronics systems. Boeing has sold around 850 of the new planes, with 50 delivered so far.
Around half of those have been in operation in Japan, but airlines in India, South America, Poland, Qatar and Ethiopia, as well as United Airlines in the United States, have also been flying the aircraft. Virgin Atlantic and British Airways have also placed an order.
India has grounded all six of the Boeing 787 Dreamliner aircraft operated by state-owned carrier Air India.
The FAA has issued an advisory to ground the Dreamliners. We took a decision after that.As of now there is no clarity on when the Dreamliners will be back in service. Boeing has to satisfy everyone with safety standards.
The US Federal Aviation Administration (FAA) has said it will temporarily ground Boeing's 787s after a second incident involving battery failures caused one of the Dreamliner passenger jets to make an emergency landing in Japan.
The FAA said airlines would have to demonstrate that the lithium ion batteries involved were safe before they could resume flying Boeing's newest commercial airliner, but gave no details on when that could occur.