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Customer service table 'should be a wake-up call'

Which? executive director Richard Lloyd has said that its latest annual customer service survey should act as a 'wake-up call" for low-ranking firms.

The Big Six energy companies have now hit rock bottom for customer service and, with record high levels of complaints, it is clear just how far they still have to go to put things right for their customers.

Good companies know the value of customer service, so it's disappointing that some of our biggest firms seem to have a lot to learn about keeping their customers happy.

This survey should be a wake-up call for the companies with the lowest customer scores.

– Richard Lloyd, which?

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'Big six' energy firms rate poorly in Which? customer survey

The UK's six largest energy companies are among the worst offendors for poor customer service, according to an annual survey by consumer group Which?

All of the big six - British Gas, EDF Energy, E.On, npower, ScottishPower and SSE - languished in the bottom fifth of the ranking of the nation's biggest brands.

npower came bottom of the table with a customer score of just 57 percent, replacing last year's lowest scoring company Ryanair.

Second from the bottom is Scottish Power, with a customer rating of 58%, down from joint 62nd in last year's rankings.

Energy review 'will provide opportunity to rebuild trust'

A wide-ranging review into the UK's energy market will provide "an opportunity to rebuild trust" between consumers and providers, Energy minister Amber Rudd has said.

I want an energy market that works for consumers first. That is why the Competition and Markets Authority has been asked to undertake the most far-reaching independent inquiry into the market. This will provide an opportunity to rebuild trust in the sector.

– Amber Rudd

Which?: Four in 10 'worried about cost of winter fuel'

A large minority of energy customers are becoming increasingly concerned about the cost of their energy bills as winter looms, with 41% saying they worry about how to heat their home later in the year.

According to a poll from Which? of the 2,106 adults they quizzed:

  • A dwindling number of energy consumers trust their supplier to charge them a fair price, with only 18% saying they trust their supplier.
  • One quarter (26%) said they did not know whether they could afford to heat their home this winter.
  • Only 24% believed that competition between energy companies currently drove down prices for consumers.

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One in five customers 'trust' energy companies

Which? launched their fair energy deal after the poll was published. Credit: PA

Only one in five customers trust their energy supplier to charge them a fair price, a consumer watchdog has found.

The Which? poll showed a "shocking" lack of trust in companies like nPower and EDF, as only 18% of consumers trusted their supplier to charge them a fair price for the power they used.

More than half (54%) said they found it difficult to compare costs between companies.

However, one quarter (26%) rated their supplier for charging them a fair price.

Which? called for simpler tariffs alongside a "credible, independent benchmark" or a "price to beat" set by regulator Ofgem in order to restore consumer trust in energy companies.

Watchdog launches campaign for 'fair' energy prices

New Which? research has revealed a shocking lack of trust in energy companies as they launch a new campaign calling for fair energy prices.

Latest research reveals just one in five people trust energy suppliers Credit: PA

The consumer watchdog has launched a campaign calling for "fair " energy prices after the poll found just one in five people trusted suppliers' charging prices.

Which? has called for simpler tariffs alongside a "credible, independent benchmark" or a "price to beat" set by regulator Ofgem against which consumers could compare costs.

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