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Virgin Atlantic 'at odds' with passenger experiences of emergency procedure

by Damon Green: ITV News Reporter

I spoke to passengers on Virgin flight VS27 who told me the emergency evacuation at Gatwick Airport was 'frightening and chaotic'.

Passengers' accounts - and that of emergency services - is greatly at odds with Virgin's statement who claim the procedure was executed 'to a very high standard'.

Virgin apologises to passengers after emergency landing

Virgin Atlantic have issued a new statement on the welfare on the passengers involved in the emergency landing at Gatwick today:

Our number one priority in this incident is the welfare of our passengers. We have spent all day assisting in every way that we can including accompanying customers to hospital, arranging care and overnight accommodation.

We understand that 14 passengers have attended hospital for a variety of injuries and we are keeping informed of their situation.

We will do everything we can to meet their needs and support them at this time.

We cannot comment on individual claims of the situation on board but we are confident that the crew executed the emergency procedures to very high standard.

In these incidents crew are highly trained and part of this training is to speak very loudly and shout instructions on evacuation.

We apologise to all of those customers that have suffered a very difficult experience – we are working around the clock to ensure that best possible care for everyone involved.


Passenger sustains minor injuries during emergency landing

A passenger from the Virgin Atlantic flight that made an emergency landing at Gatwick Airport today has sent images to ITV News of the injuries she sustained.

Emily Alner sent ITV News an image of the injuries she sustained from the emergency landing
Emily Alner sent ITV News an image of the injuries she sustained after the plane's emergency landing. Credit: Emily Alner
Emily Alner sent ITV News an image of the plane after she was evacuated
Emily Alner's view of the plane after passengers had used emergency slides to disembark. Credit: Emily Alner
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