The delays caused by baggage handling firm Swissport at Gatwick Airport are "clearly a management failure", according to the Shadow Transport Secretary.
Mary Creagh told Good Morning Britain there had been "a failure to plan adequately for the summer peak" and called for "strong action" by airports, airlines and Swissport/
The baggage handling firm behind four hour delays for Gatwick's arrivals passengers have "failed to meet standards", officials from the airport have said.
The spokesman for the airport said they were working "closely" with Swissport and was bringing in additional staff.
- Carriers using Swissport at Gatwick (and all major UK airports) include British Airways, Virgin, Monarch, Thomas Cook and Thomson.
- Swissport isIt is supposed to deliver bags from each flight within 55 minutes. owned by a French private equity firm, and serves 27 airlines at Gatwick (there are two other baggage handling firms a the airport).
- It is supposed to deliver bags from each flight within 55 minutes.
- It's reported that Monarch Airlines is ditching Swissport and Virgin is in discussions to ensure an improved performance.
- The company claims last weekend's problems were caused by a level of off schedule activity - or planes arriving or taking off earlier or later than planned.
Gatwick Airport is to use its own staff to help with baggage handling in a bid to prevent another weekend of disruption.
Staff shortages at baggage handlers Swissport caused chaotic scenes at the west Sussex airport last weekend, as passengers faced long delays to reclaim their bags.
Gatwick criticised the the company for "failing to meet standards".
Swissport has drafted in 40 extra staff following last week's problems amid criticism for reportedly using staff on zero-hours contracts.
Travellers have expressed their frustration at huge queues at Gatwick Airport by posting snaps of the lines on Twitter.
The Christmas Eve chaos at Gatwick Airport should be "a wake-up call for airports across the UK" in tackling disruption, a report by MPs has said.
More than 11,000 travellers were affected by delays and cancellations on December 24 after flooding caused a power failure at the West Sussex airport.
In a report today, the House of Commons Transport Committee said that passengers had told of poor and often inconsistent provision of information about what was happening, lack of clarity about who was in charge, a lack of basic facilities and confusion about what expenses could be reimbursed.
The committee's report said: "The problems at Gatwick at Christmas Eve should be a wake-up call for airports across the UK to get on top of operational resilience issues.
"Disruption of whatever nature should be met with well-drilled plans, familiar to airport operators, airlines, and other contractors, which put passenger interests first."
A 21-year-old man who was arrested at Gatwick Airport today on suspicion of training for terrorism overseas has been bailed.
London's Metropolitan Police said in a statement:
A 21-year-old man has been arrested at Gatwick Airport on suspicion of training for terrorism overseas, police said.
The man had returned to Britain on a flight from Istanbul and remains in custody at a west London police station, a statement added.
Gatwick Airport says it has "additional teams of engineers, electrical staff and volunteers at the airport to minimise the risk of disruption from potential further flooding" ahead of the high winds forecast over the next 24 hours.
The airport advises passengers to check with their airlines before travelling and leave extra time to reach the airport.
"Replacement bus services and diversions could add up to two hours to journey times, so we're advising passengers to plan their route carefully, check before they travel and allow extra time to get to the airport," the airport said.
The government-appointed Commission into airport expansion has revealed its shortlist of preferred options. It lists a third runway at Heathrow and a second at Gatwick in Sussex.
The Commission, chaired by former FSA chief Sir Howard Davies stopped short of listing Stansted for possible expansion.
The Commission's preliminary report said only one extra runway would be needed in the south east before 2030 with an additional runway likely to be needed by 2050.
Plans for a hub in the Thames Estuary - dubbed "Boris Island" were not shortlisted because of "too many uncertainties and challenges".
It said it would undertake further study of the Isle of Grain option in the first half of 2014 and "will reach a view later next year on whether that option offers a credible proposal for consideration alongside the other shortlisted options".