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Halfords apologises after mechanic takes MOT car for 'test drive'

High Street giant Halfords has apologised after a customer caught one of its mechanics speeding in his car while it was booked in for an MOT.

Halfords apologises after mechanic takes MOT car for 'test drive' Credit: David Jones/PA

Shaun Ingram, from Saltash, Cornwall, took his Ford Focus ST in to a garage in Plymouth and unwittingly left his dash-cam running.

The camera, which Mr Ingram said was clearly visible in the car recorded almost seven hours of footage including the mechanic swearing and talking about test-driving the car.

Mr Ingram made an official complaint and Halfords apologised and offered to refund the £255 for the MOT and service.

On this occasion we have let our customer down but we want to reassure all our customers that this is an isolated incident.

We are treating this as a priority. Rest assured that we take issues like this very seriously ensuring that all 300 Halfords Autocentres adhere to all road test procedures.

The mechanic no longer works at Halfords and we are taking this opportunity to rebrief our procedures to ensure that this does not occur again in the future.

– Halfords spokesperson

Halfords' uphill struggle helped by Olympics

The uphill struggle by Halfords to revive sales appears to have been given a much-needed boost from the Olympics and Tour de France.

Bradley Wiggins during the Men's Individual Time Trial Credit: Press Association

The retailer says sales have surged since Bradley Wiggins became the first Briton to win the Tour de France. And it didn't stop there as Chris Hoy and Victoria Pendleton helped Britain win gold medals at the Olympics.

Victoria Pendleton in action against Russia's Ekaterina Gnidenko in the Olympics Credit: Press Association

Halfords says:

-Cycling division saw revenues up 14.7% in the quarter to September

-By contrast, they were down 9.6% in the first quarter

(Figures compared to the previous year)


Halfords CEO resigns after summer sales slump

The chief executive of retail chain Halfords has resigned following a hefty slide in sales.

David Wild ended his four-year reign with immediate effect as the group warned over profits amid the slump.

His departure came after like-for-like retail sales dropped 7.8% in the 13 weeks to June 29 as the soggy weather brought less purchases of cycles and outdoor goods.

The group said it expected sales to be flat at best in the second half of its financial year.

The glum forecast led it to slash profit guidance from around £79 million to between £62 million and £70 million.