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Hotpoint criticised over dishwasher alert 'delay'

The electrical giant Hotpoint has been accused of waiting too long to warn the public about thousands of potentially dangerous dishwashers.

A safety alert has been issued in relation to dishwasher models FDW20, FDW60 and DW65A after it was discovered 71,000 were a potential fire hazard.

Following yesterday's report on the faulty model, ITV News were contacted by one viewer whose dishwasher caught fire last July.

ITV News Consumer Editor Chris Choi reports:

Read: Hotpoint issues safety notice for 71,000 dishwashers

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Which?: Hotpoint have 'dragged feet' over dishwashers

Consumer group Which? has criticised Hotpoint for what it says it a delay in warning the public about thousands of potentially faulty dishwashers.

The electrical giant has issued a safety alert in relation to dishwasher models FDW20, FDW60 and DW65A after it was discovered 71,000 were a potential fire hazard.

It's astonishing that it's taken Hotpoint this long to get the product recalled and to get the information out to the public about the potential dangers of these products.

They've known for months, there's no excuse for dragging their feet like this.

– Richard Lloyd, executive director of Which?, speaking to ITV News

Read: Hotpoint issues safety notice for 71,000 dishwashers

Check if your Hotpoint dishwasher is a faulty model

One of the faulty Hotpoint dishwashers. Credit: Hotpoint

Hotpoint has issued a national safety notice in relation to dishwasher models FDW20, FDW60 and DW65A after it was discovered 71,000 were a potential fire hazard.

Find out what to do if you believe your dishwasher is one of those affected

Read: Man describes how his Hotpoint dishwasher caught fire

Hotpoint on dishwasher safety notice issue

Michelle Gorringe-Smith, Marketing Director, Hotpoint, has spoken to ITV News about the safety notice issued in relation to dishwasher models FDW20, FDW60 and FDW65A.

She said that after discovering there may be a particular issue: "It did take us six months to really piece that jigsaw together and to identify the real repair that was required but as soon as we did our priority was to contact our customers.”

Read: Hotpoint issues safety notice for 71,000 dishwashers

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Couple lose pet dogs after faulty dishwasher fire

A Norfolk couple have described how a blaze at their home was caused by a faulty dishwasher as they waited for a visit from an engineer

Marga Kapenaar and her husband Derek have told how they came close to death as a result of the fire which claimed the lives of their four pet dogs.

ITV News' Consumer Editor Chris Choi reports.

Read more: Dishwasher fire risk recalls

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