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Thousands of customers to receive recall letter

Thousands of Hotpoint and Indesit customers will receive a letter from the manufacturers explaining what they should do to check if their dishwasher is one of the 330,000 being recalled over concerns that they pose a fire risk.

The letter was sent to thousands of customers.
The letter was sent to thousands of customers. Credit: KulganoofCrydee

The letter explains how to identify a possible fault, and how to contact them so that they can send an engineer to fix it.

Read: How to check if your Hotpoint or Indesit dishwasher is a fire risk

Hotpoint dishwasher fire damages Oxford home

Fire damage outside the home in Oxford. Credit: ITV News

A fire caused by an electrical fault in a Hotpoint dishwasher almost destroyed the home of a family in Oxford.

Watch: Family left homeless after dishwasher fire

The damage from the dishwasher fire. Credit: ITV News

The fire destroyed their kitchen, and the smoke and soot made the house uninhabitable.

The fire was caused by an electrical fault inside the appliances. Credit: ITV News

The smoke alarms inside the house alerted the sleeping family to the fire, and they all managed to escape.

Read: How to check if your Hotpoint dishwasher is a fire risk

The dishwasher outside the house. Credit: ITV News

Read: How to check if your Hotpoint or Indesit dishwasher is a fire risk

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Family left homeless after dishwasher fire

A family from Oxfordshire have been sharing their story of how a smoke alarm saved their lives after their dishwasher caught alight, destroying their home.

The Pipers from Bicester are now homeless after smoke and soot made their house uninhabitable. However they're grateful that they managed to escape the building after alarms woke them up.

ITV Meridian spoke to Tim Piper.

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Electrical Safety First: Tips to keep your home safe

Electrical Safety First has three top tips that can help keep your home safe after you buy a new electrical appliance:

Martyn Allen, head of the charity's electrotechnical division, has this advice:

Mr Allen's comments come after an ITV News investigation found more than 600,000 dishwashers are still unaccounted for despite safety recalls over fire fears.

Read: How to check if your dishwasher has been recalled

Dishwasher safety recalls issued after reports of fire

Bosch and Hotpoint have issued dishwasher safety recalls after hundreds of incidents of fire and smoke damage were reported by consumers.

Danny Nash told ITV News his daughter "would love her dog back" after the beloved pet died in a blaze the fire brigade believes was caused by a dishwasher.

"She can't have that, and that's heartbreaking for her", he added.

ITV News Consumer Editor Chris Choi reports:

Read: How to check if your dishwasher has been recalled

Hotpoint says customer safety 'always our top priority'

Hotpoint has said the safety of its customers "is always our top priority" after an ITV News investigation found hundreds of thousands of dishwashers remain unaccounted for despite safety recalls.

The manufacturer said in a statement:

As the leading white good manufacturer the safety of our customers is always our top priority.

We always work in close consultation with the relevant industry safety bodies and initially, due to the age of the appliances involved and the relatively small number estimated to still be in use it was not deemed necessary to initiate a repair programme.

Read: More than 600,000 dishwashers 'unaccounted for' despite safety recall

Family's kitchen destroyed after dishwasher fire

Danny Nash showed ITV News around his kitchen following a blaze the fire brigade believes was caused by his dishwasher.

Mr Nash claims manufacturer Hotpoint is to blame, saying his machine should have been recalled at the same time as Bosch issued its alert.

Hotpoint told ITV News, "We cannot comment on Mr Nash's case at present."

Read: How to check if your dishwasher has been recalled over safety concerns

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