The collapse of three major high street retailers in the space of just one week has led to calls for greater protection for consumers who have gift vouchers.
However the latest casualty on the high street, Blockbuster, says it does aim to honour them.
ITV News Consumer Editor Chris Choi has been investigating:
A man was left with an unusable £500 Jessops voucher after making a failed last-minute attempt to spend it before the camera chain closed down today.
Sergio Tallon, who was given the voucher by his girlfriend, told ITV News he had been "running around London" trying to find a store that was open.
He narrowly missed out on being able to spend the voucher after shops closed early following the firm's administration.
Jessops administrator Pricewaterhouse Cooper said it held "extensive discussions" with suppliers, but it was apparent that the camera chain could not continue to trade.
PwC's Rob Hunt said stock would be collected from the shops and taken to a warehouse, where it would be returned to suppliers.
As a result of the closure of the shops, Hunt added that customers would not be able to return products.
ITV News has spoken to Sergio Tallon, a Jessops customer who can't reclaim a £500 voucher as he got to the store just as the shutters were coming down.
Customers and former employees of the failed camera chain Jessops have taken to Twitter to lament the closure of the retailer:
Administrators are to close all of the failed camera chain Jessops' stores, with the loss of 1,377 jobs across the UK and Ireland. The majority of the job losses will be in the Midlands and London. The regional breakdown is as follows:
- East: 175
- South East: 131
- South West: 174
- North East: 106
- North West: 113
- Ireland: 30
- Scotland: 96
- Wales: 32
- Midlands: 230
- London: 290
Louise Cooper, financial expert spoke to ITV Daybreak about the issues that specialist retailers face.
She said that retailer Jessops has suffered from the smart phone camera, and that an online offering could be a way for it to move ahead.
Consumer rights group Which? said customers need to be aware of their rights as it emerged that people with Jessops gift vouchers may not be able to use them. A spokesman for Which? gave this advice:
- Write to the administrators (Price Waterhouse Cooper) with proof of your vouchers. There is no guarantee that you will get the full value back, and a claim could take some time to process.
- If you have bought an extended warranty, check the small print carefully. Often it is provided by a third party in which case you shouldn't be affected.
- If you've bought items costing more than £100 on a credit card and the supplier goes bust, you can claim a refund by writing to the credit company.