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Lloyds Bank posts 6% fall in profits in first quarter

Lloyds Banking Group

Lloyds Banking Group has posted a 6% fall in underlying profits to £2.1 billion for the first quarter of the year, down from £2.2 billion a year earlier.

It hailed a "robust" performance in the first three months of 2016.

It said that, excluding the TSB business, which it sold last year, profits were "stable" on a year earlier.

The lender has escaped the hefty profits hit suffered by its investment banking rivals, with Barclays posting a 25% fall in first-quarter profits on Wednesday.

Lloyds: We're taking responsibility for our PPI errors

Responding to today's record £117 million fine over its handling of PPI complaints, Lloyds Banking Group said that it takes responsibility for its mistakes and is looking to rebuild trust with customers.

We are trying to get it right for our customers and to rebuild trust. But we do not get everything right.

That means when we make mistakes, we will take responsibility for them.

This is what we have done here.

– Lord Blackwell, chairman of Lloyds Banking Group

The group said it has launched a programme to re-review or automatically uphold around 1.2 million PPI complaints.

It has also set aside £710 million to cover any redress due to affected customers, who are being contacted directly.

The group said that following its review, 90% of customers received payment and the remainder will be completed by the end of June.


Failings that led to Lloyds' record £117m fine

The £117 million fine handed out to Lloyds Banking Group today easily breaks the record for PPI penalties - the previous largest sum being a £21 million fine imposed on Clydesdale Bank two months ago.

Lloyds Banking Group has been fined £117 million Credit: PA

The sum is also the largest ever retail banking penalty imposed by the Financial Conduct Authority.

"As a result of Lloyds' misconduct, a significant number of customer complaints were unfairly rejected," the FCA said.

These are the failings that led to the state-backed bank's record fine:

  • Lloyds Banking Group workers rejected customers’ complaints about missold PPI, citing a "robust" sales process, when in fact, Lloyds was aware of "significant" failures in the sales process and mis-selling
  • Some customers whose PPI complaints had been rejected were told that their grievance had been "fully investigated" with "appropriate weight and balanced consideration [given] to all available evidence," when this was not the case
  • When Lloyds assessed a complaint, the customer's account of what had actually happened at the time of the sale was not always considered in a balanced way
  • Poor contact with customers about their complaint meant that some were not given an opportunity to provide evidence needed to reach a fair outcome

Lloyds fined £117m over handling of PPI complaints

Lloyds Banking Group has been fined £117 million Credit: PA

State-backed Lloyds Banking Group has reached a £117 million settlement with the Financial Conduct Authority over the way it handled complaints about payment protection insurance (PPI).

Lloyds apologised to customers affected and said £2.65 million worth of bonuses was being withheld from executives.

The group, which remains nearly 19% owned by the taxpayer after being rescued during the financial crisis, has already set aside £12 billion to cover the cost of compensating those mis-sold PPI.

The penalty to the FCA relates to the handling of complaints over the scandal during the period of March 2012 to May 2013.

Tories to promise £4bn cut-price Lloyds Bank shares

The public will be offered the chance to buy up to £4 billion worth of shares in Lloyds Banking Group below market price if the Tories win the General Election, David Cameron is set to announce.

The Government has already raised £9 billion from the sale of Lloyds shares. Credit: PA

The Prime Minister will say that existing plans to sell a £9 billion tranche of the taxpayers' stake will include a "retail offer" with a proportion of the shares being reserved for sale at a discounted price.

Buyers who keep them for a year will be rewarded with a "loyalty bonus" of one additional free share for every 10 shares that they still hold.

Mr Cameron will also confirm that, with Lloyds shares closing at 78.75p on Friday, shares will be sold below the "in price" of 73.6p - a share paid by the previous Labour government when it bailed out the bank following the financial crash of 2008.

Buyers will receive a discount of at least 5% on the market price at the time of the sale, with priority being given to investors purchasing up to £1,000 worth of shares.

The minimum purchase will be £250 and there will be a maximum limit of £10,000.

Profitable Lloyds to pay first dividend since bailout

Lloyds Banking Group will pay its first dividend to shareholders in six years - since its 2008 bailout - after reporting annual profits of £1.8 billion.

Lloyds Banking Group is 24% owned by the taxpayer. Credit: Stefan Rousseau/PA Wire

The payments to the three million shareholders will total £535 million after the fourfold rise in annual profits.

Lloyds Banking Group's annual profits.
The amount the Treasury will receive as part of the banking group's dividend payment.

Lloyds was rescued after an input of £20 billion taxpayer funds in 2008 at the height of the financial crisis.

The Government's 40% stake has since been reduced to 24%, meaning the Treasury will receive £130 million from the company's 0.75p a share dividend payment.

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