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Customers of banks including Lloyds, TSB and Halifax were left unable to withdraw cash, after two Lloyds Banking Group servers went down.
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Customers hit by bank card problems
Customers of banks including Lloyds, TSB and Halifax were left unable to withdraw cash, after two Lloyds Banking Group servers went down.
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Lloyds Banking Group: IT problems now resolved
A spokesperson for Lloyds Banking Group has said the IT problems encountered earlier are now resolved.
– Lloyds Banking Group spokespersonWe apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions. Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.
At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working.
Online and telephone banking were unaffected by the problems.
TSB: Cause of banking problems now fixed
The CEO of TSB has tweeted that the cause of the banking problems are now fixed but added that it will take a while to clear the backlog.
The cause of the problems at TSB is now fixed. It'll take a while to sort the backlog. Sorry customers may have problems for an hour or so
Thanks to all TSB colleagues who worked so hard this afternoon to fix the IT issues. Sorry once again to all our customers affected. PDP
Two out of seven servers down at Lloyds Banking Group
A Lloyds Banking Group spokesperson has told ITV News that two out of seven of the banking group's servers have gone down, which has led to customers being unable to withdraw cash or use their debit cards.
Your comments: Lloyds banking group's card problems
Ursula Lyons found the card problem "annoying and embarrassing", after experiencing issues at a cash point and accessing her online banking account.
But Tracy Pomphrey said: "Myself and my mum had our TSB cards declined in Asda, it was extremely embarrassing. Although we could go out to the cash machine outside and withdraw the cash!"
Hayley Jane said: "People saying they are glad they're with other banks, but they have all had this problem at some stage - Natwest had this problem last year for ages!!"
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TSB boss apologises for technical difficulties
TSB CEO Paul Pester has tweeted his apologies to customers experiencing problems withdrawing money and paying with debit cards:
Apologies again to TSB customers having problems with their cards this afternoon. We're working hard to get to the bottom of the problem PDP
Lloyds Banking Group 'working hard' to resolve issues
Lloyds Banking Group say it is "working hard" to resolve the issues customers are experiencing with ATMs and debit cards.
– Lloyds Banking Group spokespersonWe are aware that some customers are unable to use their debit cards either to make purchases or to withdraw money from ATMs. We are working hard to resolve this as swiftly as possible and apologise for any inconvenience caused.
TSB: Technical issues affect all Lloyds banking group
TSB has apologised for the issues the bank is experiencing with its ATMs and debit cards. They added that the technical issues have impacted on all Lloyds Banking Group brands:
– TSB spokespersonWe are aware that some TSB customers are unable to use their debit cards either to make purchases or to withdraw money from ATMs. This has impacted all Lloyds Banking Group brands. We are working hard to resolve this and unreservedly apologise for any inconvenience caused.
TSB customers voice frustrations on Twitter
TSB customers have taken to Twitter to express their frustrations after having their debit cards declined in stores. The bank has apologised on Twitter for the inconvenience after reporting issues with its ATMs and debit cards:
Didn't even want to be a @tsb customer when LTSB split! Couldn't buy my twins bday presents today with TSB card! #fuming #customerservice
#MartinSLewis #tsb are down got my card declining twice in wilko
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