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Carnival CEO: 'I want to again apologize to our guests'
The CEO of Carnival Cruise Lines has commented on Twitter, following the docking of troubled cruise ship Triumph.
Passengers were left afloat in the Mexican Gulf following an engine fire which left them without plumbing for four days.
– Gerry Cahill, President and CEO of Carnival Cruise LinesI want to thank the US Coast Guard, The Port and City of Mobile, Customs and Border Protection and countless others who were helpful
I’d also like to thank our shoreside teams for working around the clock to make this happen and I want to thank our crew for everything.
I want to again apologize to our guests and their friends and family. The situation has been incredibly difficult and we're sorry for what happened.
Our company was founded on the idea of providing great vacations to fun loving Americans and clearly we failed on this cruise.
Carnival: 'Thankful' everyone is safe as ship docks
The Triumph cruise liner has arrived at port in Mobile, Alabama.
CEO Gerry Cahill of Carnival Cruise Lines said he is "thankful" everyone is safe.
Carnival Triumph arrives in Mobile. Gerry Cahill, CEO says: "I'm very thankful we all are that the ship is alongside & everyone is safe."
From @CarnivalCruise on Twitter:"I am so appreciative of the efforts of everyone involved in bringing the Carnival Triumph safely to the Port of Mobile."
From @CarnivalCruise on Twitter:Advertisement
Report: Triumph cruise ship docks in Alabama
WATCH LIVE: Crippled cruise ship docks in Ala., begins hours-long process of disembarking passengers http://t.co/v23ksL3u
From @NBCNews on Twitter:NBC News has reported that the carnival cruise ship Triumph is currently docking in Mobile, Alabama.
Cruise company CEO to make comment when ship ports
CCL CEO Gerry Cahill onsite in Mobile managing guest efforts. Will make remarks when ship is in port approx 930 CT.
From @CarnivalCruise on Twitter:100 coaches arranged to pick up cruise ship guests
The Carnival cruise liner Triumph, which has been adrift in the Gulf of Mexico for four days, is now less than ten miles away from port.
The ship is set to dock in Mobile, Alabama between 9:15 and 11:30pm (03:15 and 05:30 GMT).
Updates from the Carnival Cruise Lines Twitter account, said disembarkation off the boat could take up to five hours, due to the lack of power.
They added that guests will be provided with warm food, drinks and blankets, as well as cell phones and chargers upon arrival.
The company has arranged 100 coaches to take the guests home, crew will be able to stay in nearby hotels.
An assessment of the repairs will be carried out once all the guests and crew are safely off the ship.
Carnival: Ship is less than ten miles from the port
A brief update on the Carnival Triumph. The vessel is less than 10 miles from the Port of Mobile and traveling at a speed of 6 knots.
From @CarnivalCruise on Twitter:Depending on the speed it maintains, our current estimates are between 9:15pm and 11:30pm for the ship to be in position for debarkation.
From @CarnivalCruise on Twitter:Advertisement
Report: Triumph cruise liner to dock in two hours
The #Carnival Triumph is expected to reach the Mobile, Alabama cruise terminal by 11 p.m. ET. http://t.co/LC3i8Mek
From @cnnbrk on Twitter:CNN has reported that the crippled Carnival Triumph cruise liner should dock in Mobile, Alabama tonight at 11pm ET (04:00 GMT this morning).
Triumph cruise passengers offered compensation
In a statement on the Carnival Cruise Lines website, Gerry Cahill, President and CEO of Carnival Cruise Lines said: "We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances.
"We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile."
Cruise operator tweets updates to passengers' families
Our shoreside team has also secured hotel rooms in Mobile for today and tonight for the family members who have come to meet the ship.
From @CarnivalCruise on Twitter:We've gotten qstns about elderly & children & we've arranged for those with special needs to be among the first to debark.
From @CarnivalCruise on Twitter:The debark process will be challenging given the limited # of elevators & power. The disembarkation process could take as long as 4-5 hrs
From @CarnivalCruise on Twitter:Troubled cruise ship set to dock in Alabama
A crippled cruise ship is set to dock in Mobile, Alabama tonight, ending the holiday voyage that some passengers have described as 'hellish'.
Passengers have been stranded on the Triumph, left adrift in the Gulf of Mexico, following an engine room fire which knocked the power and plumbing out across most of the vessel.
Passengers have described the overflowing toilets, with the ship's cabins and passages, soaked in raw sewage.
It is estimated it will take around five hours to unload the ship which is carrying 3,143 passengers and 1,086 crew members.
The National Transportation Safety Board has opened an investigation, after Carnival Cruise Lines acknowledged that the ship had been plagued by other mechanical problems in the weeks before the engine-room blaze.