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RBS online banking glitch fixed after disruption

RBS said it was still investigating the cause of the problem. Credit: PA

A fault which left RBS, NatWest and Ulster Bank customers unable to login to their online banking this morning has been fixed, RBS has said.

The cause of the problem, which lasted around 50 minutes, was still being investigated.

We are aware that some customers experienced issues with online banking this morning.

This has now been resolved and our service is operating as normal. We apologise to those customers who experienced difficulties."

– RBS spokesperson

NatWest and RBS customers 'unable to withdraw cash'

NatWest and RBS customers have been unable to withdraw cash from other than the banks' own cash machines, the bank said.

Customers have taken to Twitter to complain about the problem.

RBS' spokeswoman Nicky Harris said customers should be able to withdraw cash from RBS and NatWest ATMs, but that they are experiencing problems while using other banks' machines.

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NatWest customers 'can't withdraw money from ATMs'

NatWest bank customers have taken to social media to complain about being unable to withdraw money from their accounts. Many have voiced their frustration on Twitter.

A spokesperson said the bank is investigating the issue.

Trio of mobile banking apps crash on payday

Mobile customers of Barclays, NatWest and RBS are enduring a difficult final day of the month - payday for many Britons - after being locked out of their banking apps.

All three banks announced problems with their apps on their Twitter accounts, saying:

The trio urged their customers to use online banking, telephone banking, ATMs or visit a local branch to deal with their money issue or pay a bill.

RBS announces mortgage holidays for flood victims

Royal Bank of Scotland will offer three-month mortgage repayment breaks to customers with flooded homes.

Full details, including how to apply for the scheme will be released tomorrow by the group, which includes NatWest.

Flooded home-owners will be able to get a three-month mortgage holiday, say RBS.

It said it would also send specialist business support teams to affected areas in coming weeks to help small businesses with short-term financial problems as they carry out repairs and suffer lost trading income.

NatWest blunder leaves Isa customers short-changed

NatWest have been struck by another technical blunder which has left some customers short-changed on their monthly interest payments.

Some NatWest and Royal Bank of Scotland (RBS) customers checking their E-Isa balances found they had been updated with just a few pence worth of interest in some cases.

NatWest Isa customers short-changed on interest payments. Credit: Tim Goode/EMPICS Entertainment

A spokeswoman for RBS/NatWest described the error as an isolated incident and said customers' balances are being updated with the correct amounts as a matter of urgency.

Those who have found a mistake do not need to contact the bank as it will be automatically fixed.

While this latest failure is not IT-related, the bank has been beset by a string of technological errors in recent months.

Just days after that incident, the bank's websites were the victim of a cyber attack that left some customers unable to access their accounts.

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