Live updates

Trio of mobile banking apps crash on payday

Mobile customers of Barclays, NatWest and RBS are enduring a difficult final day of the month - payday for many Britons - after being locked out of their banking apps.

All three banks announced problems with their apps on their Twitter accounts, saying:

Barclays_linkedin_profile_picture_normal

We’re aware that there are issues with accessing our Barclays Mobile Banking app; this is being looked into on an urgent basis. 1/2

338bb58787674726f2f073de0a684239_normal

We’re aware of some issues on our Mobile Banking service and are working hard to fix them. Sorry and thanks for your patience.

05dfba05b07bb96a25b4111bb676330b_normal

If you’re having difficulty with our mobile app, online banking, telephone banking and ATMs are all working normally.

The trio urged their customers to use online banking, telephone banking, ATMs or visit a local branch to deal with their money issue or pay a bill.

RBS announces mortgage holidays for flood victims

Royal Bank of Scotland will offer three-month mortgage repayment breaks to customers with flooded homes.

Full details, including how to apply for the scheme will be released tomorrow by the group, which includes NatWest.

Flooded home-owners will be able to get a three-month mortgage holiday, say RBS.
Flooded home-owners will be able to get a three-month mortgage holiday, say RBS.

It said it would also send specialist business support teams to affected areas in coming weeks to help small businesses with short-term financial problems as they carry out repairs and suffer lost trading income.

Advertisement

NatWest blunder leaves Isa customers short-changed

NatWest have been struck by another technical blunder which has left some customers short-changed on their monthly interest payments.

Some NatWest and Royal Bank of Scotland (RBS) customers checking their E-Isa balances found they had been updated with just a few pence worth of interest in some cases.

NatWest leaflets
NatWest Isa customers short-changed on interest payments. Credit: Tim Goode/EMPICS Entertainment

A spokeswoman for RBS/NatWest described the error as an isolated incident and said customers' balances are being updated with the correct amounts as a matter of urgency.

Those who have found a mistake do not need to contact the bank as it will be automatically fixed.

While this latest failure is not IT-related, the bank has been beset by a string of technological errors in recent months.

Read more: NatWest apologises over online banking issues

Just days after that incident, the bank's websites were the victim of a cyber attack that left some customers unable to access their accounts.

NatWest: Denial of service attack no risk to customers

NatWest has apologised to customers after its online service were disrupted by a 'denial-of-service' cyber attack. In a statement, a spokesperson said:

Due to a surge in internet traffic deliberately directed at the NatWest website, some of our customers experienced difficulties accessing our customer web sites this evening.

This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected web sites.

At no time was there any risk to customers. We apologise for the inconvenience cause.

Your experience with NatWest online services tonight

As reports emerge of online banking issues with NatWest, ITV News has asked whether you were affected tonight.

Yes I was affected by it. Wish I never banked with this bank worst ever.

– Amy Walker

I just used mine no problems.

– Colin Crotty

Nope I have logged onto my NatWest account twice today and transferred money not a problem.

– Kirsty Butler

Join in the conversation on the ITV News Facebook page

Advertisement

NatWest online service 'temporarily unavailable'

NatWest customers are continuing to report issues with transferring money as the online banking system apparently faced a glitch tonight.

Zawbtch4_normal

@suswatibasu I was not able to access my NatWest account to transfer money.

Asked whether Mr Curry was receiving any error messages, he responded:

Zawbtch4_normal

@suswatibasu I got the message 'service is temporarily unavailable', while I was standing at the till at Tesco. Embarrassing.

NatWest customer 'unable to make payments online'

A NatWest customer has told ITV News that there have been problems accessing the online banking site. Ben Jeffrey added that payments online are "not being authorised".

Bdc975bb1c9e034dec0ab2f815a8fca2_normal

@suswatibasu Hi, unable to access the online banking website but the apps ok. Tried purchasing something online which rejected for no reason

Bdc975bb1c9e034dec0ab2f815a8fca2_normal

@suswatibasu The only error message at all is that the website server is not responding. Explains why payments won't process

Bdc975bb1c9e034dec0ab2f815a8fca2_normal

@suswatibasu after double checking, the website is working but still cannot get authorisation for payments online. Causing suspended account

Read: Natwest customers report online banking issues

NatWest customers report online banking issues

NatWest customers are reporting problems with its online banking service, just weeks after another IT systems breakdown.

Radiohead_019_normal

Natwest Online Banking still down? Doing my head in.

Faacnjkp_normal

is it just me or have @natwest gone down again, no on line banking, time to change everyone , #EnoughSaid

Read: RBS branches to open early after IT problems

Load more updates

Advertisement

Today's top stories