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NatWest blunder leaves Isa customers short-changed

NatWest have been struck by another technical blunder which has left some customers short-changed on their monthly interest payments.

Some NatWest and Royal Bank of Scotland (RBS) customers checking their E-Isa balances found they had been updated with just a few pence worth of interest in some cases.

NatWest Isa customers short-changed on interest payments. Credit: Tim Goode/EMPICS Entertainment

A spokeswoman for RBS/NatWest described the error as an isolated incident and said customers' balances are being updated with the correct amounts as a matter of urgency.

Those who have found a mistake do not need to contact the bank as it will be automatically fixed.

While this latest failure is not IT-related, the bank has been beset by a string of technological errors in recent months.

Just days after that incident, the bank's websites were the victim of a cyber attack that left some customers unable to access their accounts.

NatWest: Denial of service attack no risk to customers

NatWest has apologised to customers after its online service were disrupted by a 'denial-of-service' cyber attack. In a statement, a spokesperson said:

Due to a surge in internet traffic deliberately directed at the NatWest website, some of our customers experienced difficulties accessing our customer web sites this evening.

This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected web sites.

At no time was there any risk to customers. We apologise for the inconvenience cause.

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Your experience with NatWest online services tonight

As reports emerge of online banking issues with NatWest, ITV News has asked whether you were affected tonight.

Yes I was affected by it. Wish I never banked with this bank worst ever.

– Amy Walker

I just used mine no problems.

– Colin Crotty

Nope I have logged onto my NatWest account twice today and transferred money not a problem.

– Kirsty Butler

Join in the conversation on the ITV News Facebook page

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Asked whether Mr Curry was receiving any error messages, he responded:

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NatWest website comes under cyber attack

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