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Scottish Power sales ban threat over customer service

Ofgem is investigating Scottish Power's treatment of customers. Credit: PA

Big Six energy supplier Scottish Power was today ordered by regulator Ofgem to improve the way it deals with customers or face a sales ban.

Ofgem found the firm was making customers wait for too long on the telephone, forcing a quarter of calls to be abandoned, while too many bills were also being sent out late.

Ofgem warned the Spanish-owned firm that failure to meet new targets would result in it having to suspend sales activities.

It has separately launched an investigation into the gas and electricity supplier's treatment of customers.

Energy companies to make improvements 'for £12 less'

Energy providers will have to improve their services by "£12 a year less" than they normally would and then pass those savings on to consumers, OfGem have announced.

Speaking on Good Morning Britain OfGem's Maxine Frerk, said the changes should come into force "from next April" and savings "should flow into customer's bills from that point".

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