The temporary cap will apply to over 4 million households who pay for their energy with prepayment meters.Read the full story ›
Britain faces the prospect of an energy supply crisis which will see customers paying for reliability of supply, it has been reported.Read the full story ›
The regulator said a 'firm limit' on the costs of installing prepayment meters would save customers about £75 a year.Read the full story ›
More than 100,000 people are believed to have been affected.Read the full story ›
It will cap meter charges under package of measures intended to lower bills for many households.Read the full story ›
ScottishPower has been fined by energy regulator Ofgem for customer service failures, including "unacceptably long call waiting times".Read the full story ›
Scottish Power has accepted a 12-day sales ban after the company failed to meet Ofgem's customer service targets.Read the full story ›
OfGem wants energy companies to refund the 3 million customers who had cash left in closed accounts.Read the full story ›
Big Six energy supplier Scottish Power was today ordered by regulator Ofgem to improve the way it deals with customers or face a sales ban.
Ofgem found the firm was making customers wait for too long on the telephone, forcing a quarter of calls to be abandoned, while too many bills were also being sent out late.
Ofgem warned the Spanish-owned firm that failure to meet new targets would result in it having to suspend sales activities.
It has separately launched an investigation into the gas and electricity supplier's treatment of customers.
Energy providers will have to improve their services by "£12 a year less" than they normally would and then pass those savings on to consumers, OfGem have announced.
Speaking on Good Morning Britain OfGem's Maxine Frerk, said the changes should come into force "from next April" and savings "should flow into customer's bills from that point".