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77% of tenants 'have never switched energy supplier'

Over three quarters of tenants have never switched electricity provider, according to the latest data from Ofgem's 2014 Consumer Engagement Survey.

Over three-quarters of renters would have stuck with the same electricity provider to heat their home, Ofgem found. Credit: PA

The poll revealed one in five tenants did not know they could change energy providers in what the industry regulator dubbed the "sheer lack of awareness" of renters' rights to shop around.

A further 74% admitted to never switching to another gas provider.

Ofgem said that although renters often thought they had to accept the energy suppliers already in place when they moved in, this was very rarely the case.

Energy companies 'need more than a slap on the wrist'

Chief scientist at Greenpeace UK - Dr Doug Parr - has said the energy industry needs "real change," rather than an investigation by the Competition and Markets Authority.

What UK consumers need from this investigation is more than yet another ineffectual slap on the wrist for the big six's cartel.

We need real change to the market so that companies offering a better deal for customers and the environment are no longer shut out of the market, but more importantly we need to clear the way for alternative business models to the big utilities.

– Dr Doug Parr, chief scientist at Greenpeace


Big Six energy investigation will 'rebuild consumer trust'

Ofgem's investigation into the Big Six energy firms should help "rebuild consumer trust and confidence" in the energy market, the watchdog said.

An investigation will look at the relationship between the supply businesses and generation arms of the Big Six energy firms. Credit: PA

Ofgem says soaring household bills and intensifying public distrust highlighted the need for an investigation, which will determine whether the companies were making excess profits, after they quadrupled to more than £1 billion in three years.

The Competition and Markets Authority (CMA) probe comes after latest figures show that household electricity by prices in the first three months of 2014 were almost 6% higher than last year.

The investigation, expected to take around 18 months, will look at the relationship between the supply businesses and generation arms of the Big Six energy firms.

Big Six energy complaints reach record high

Ofgem's investigation into the Big Six energy companies comes after customer complaints relating to energy firms reached the highest number in a single quarter since records began.

The energy suppliers received a total of 1.7 million complaints, with Npower receiving the highest number of 83 complaints for every 1,000 customers.

Npower received the highest number among the six with 83 complaints for every 1,000 customers. Credit: PA

SSE, British Gas and E.On all received around 30 complaints, with SSE's figures doubling from 13 to 27 on the same time last year, while Scottish Power received the fewest at 13.

"Yet again millions of customers are being let down by poor service from the Big Six energy companies. This has to change," Which? executive director Richard Lloyd said.

Energy market probe 'a watershed moment'

Consumer rights group Which? has welcomed the investigation announced by Ofgem into the UK's energy market.


  1. Joel Hills

Ofgem and Big Six energy firms dispute prices

The energy regulator Ofgem has written an open letter to the Big Six energy companies asking them to explain to customers why their bills have not fallen despite a drop in wholesale energy prices.

But the firms are saying it is more complicated than it would seem because much more than wholesale pricing goes into making up the cost of our bills.

The government said the companies would do well to listen to the letter or face action - the toughest of which would be a full competition inquiry.

  1. Joel Hills

Energy firms and regulator disagree over pricing

The energy regulator Ofgem has called on the Big Six to explain to customers why - with wholesale prices falling - they have not cut bills.

The energy firms are saying that it is much more complicated than the regulator is making out.

Ofgem quotes the wholesale price, but much more than just that goes into making up the cost of our bills. The prices Ofgem is quoting, the firms say, are overnight prices.

Energy firms buy three years into the future. Credit: Frank May/DPA/Press Association Images

But many of these energy companies are buying up to three years into the future where the price falls have been much more modest.

When it comes to passing on savings the companies say 'we're doing that' adding that they have to make money, and that their profits are 'pretty modest'.

The issue here is about how politicians, the general public, and now the regulator seem to have lost trust in energy companies.

A full competition inquiry now looks inevitable.

British Gas: 'When our costs fall, our prices do too'

British Gas as responded to comments about wholesale energy saying that "when our costs fall, our prices do too".

The wholesale cost of energy is now less than half the bill which partly explains why the wholesale price can fall, but overall prices don’t.

Most suppliers buy their energy in advance, up to three years in some cases, to ensure security of supply and smooth out price volatility.

When our costs fall, our prices do too.

In December, the government’s restructure of the energy efficiency scheme ECO, resulted in British Gas being the first supplier to introduce a £42 price cut for all our customers, including those on fixed deals - the only supplier to do so.

– British Gas
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