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RBS apologises for 'weakness' in IT system

RBS chairman Philip Hampton has apologised to the bank's customers for the "unacceptable weakness" in its IT systems that left many unable to access their accounts.

Our IT failure in the summer of 2012 revealed unacceptable weaknesses in our systems and caused significant stress for many of our customers. I again want to apologise to all customers in the UK and Ireland that we let down.

I am confident that the progress we have made in increasing the resilience of our IT systems.

– Philip Hampton

Natwest and Ulster Bank fined over IT failures

Natwest and Ulster Bank are among the banks that have been hit with a fine for the Royal Bank of Scotland group over IT failures.

The total fine for RBS - which includes all three banks - is £56 million.

The 2012 computer failure also affected Natwest customers. Credit: PA Wire

The Financial Conduct Authority fined RBS £42m and the Prudential Regulation Authority fined the bank £14m.

The June 2012 computer systems failure left customers at the banks unable to spend or transfer money.


RBS reports £1.27 billion profit for third financial quarter

Royal Bank of Scotland has reported third quarter profits of £1.27 billion, compared with a loss of £634 million in the same period last year.

It is the first time the bank has reported a profit for three quarters in a row since the height of the financial crisis, in which the bank nearly collapsed.

Royal Bank of Scotland is 80% owned by the British taxpayer. Credit: PA Wire

RBS also said it was setting aside £400 million to settle foreign exchange rate-rigging allegations.

RBS, which is 80% owned by the taxpayer after being rescued during the financial crisis, said it was putting aside a further £100 million to cover compensation payouts for customers mis-sold payment protection insurance.


NatWest and RBS customers 'unable to withdraw cash'

NatWest and RBS customers have been unable to withdraw cash from other than the banks' own cash machines, the bank said.

Customers have taken to Twitter to complain about the problem.

RBS' spokeswoman Nicky Harris said customers should be able to withdraw cash from RBS and NatWest ATMs, but that they are experiencing problems while using other banks' machines.

NatWest customers 'can't withdraw money from ATMs'

NatWest bank customers have taken to social media to complain about being unable to withdraw money from their accounts. Many have voiced their frustration on Twitter.

A spokesperson said the bank is investigating the issue.

RBS plots Scotland exit due to 'material uncertainties'

Royal Bank of Scotland, which has been based in Scotland since 1727, has said there are a number of "material uncertainties" arising from the Scottish referendum vote that could force its relocation to England.

A statement said the "uncertainties" could have a bearing on the Bank's credit ratings, and the fiscal, monetary, legal and regulatory landscape, adding:

For this reason, RBS has undertaken contingency planning for the possible business implications of a Yes vote.

RBS believes that this is the responsible and prudent thing to do and something that its customers, staff and shareholders would expect it to do.


RBS said any move to re-domicile the Bank's holding company and its main operating entity should have no impact on everyday banking services, while it would retain a significant level of its operations and employment in Scotland.

Standard Life has also advised investors it is "planning for new regulated companies in England to which we could transfer parts of our business if there was a need to do so".

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