The same old story at misfiring M&S

The high street giant's chief executive, Marc Bolland, still has some way to go to turn around the retailer's performance.

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Boxing Day sales begin as shoppers flock to high streets

Thousands of shoppers have begun hunting for bargains in the Boxing Day sales, with some stores having been open from as early as 6am.

Security hold back shoppers at the Highcross Shopping Centre, Leicester. Credit: Joe Giddens/PA Wire
Shoppers rush through the doors at 6am in the Boxing Day sales. Credit: Joe Giddens/PA Wire

Early morning sales queues reported

Early risers on Twitter have reported seeing shoppers queueing up waiting for stores to open for the Boxing Day sales, especially at branches of Next across the UK.


6am queues stretch around Silverlink Retail Park, North Tyneside for start of the @nextofficial Boxing Day Sales


On the way into early turn shift, driving past the local Next store, queues around the block!! What's that all about, cant the sales wait!


Harringay now has it's very own sales queues. On the aIrport run at 5AM saw a big queue outside Next Harringay


'Christmas 2013 has outperformed 2012' in retail

Christmas 2013 has consistently outperformed 2012 on virtually every single shopping day this December, with online visits from Christmas Eve through to Boxing Day up from last year, a record breaking Cyber Monday and the emergence of the even busier Middle Cyber Monday.

Shopping habits are changing, with Christmas Day becoming a significant shopping day during the period.

As a result, we anticipate a more sustained shopping pattern during this period, moving away from the traditional peaks and troughs usually evident during holiday season.

– James Murray, digital insight manager at information services company Experian

In numbers: Retail websites set for huge month

Thousands of shoppers are set to hit the high street today but retail websites have already seen a huge surge in online shopping.

  • It was expected that some 117 million visits to retail websites were made in the UK on Christmas Day.
  • The figure will increase today with 118 million expecting to visit the sites.
  • Between Christmas Eve and Boxing Day some 45 million hours would have been spent shopping online.
  • By the end of December, it is estimated there will have been three billion visits to retail websites in the UK, which will be the first time that figure has been reached in a single month.

Figures from global information services group Experian.

Thousands set to hit shops for Boxing Day sales

Hundreds of thousands of people are set to hit the high street in search of a festive bargain today as popular chains slash their prices by up to 50%.

Shoppers scrambling for perfume in Selfridges department store in London last year. Credit: Stefan Rousseau/PA Archive

Online shoppers have already snapped up some goods on Christmas Eve but to lure people to the high street, some stores are laying on food and entertainment.

Harrods is kicking off its winter sale with the promise of mugs of hot chocolate, smoked salmon canapes and blankets to keep people warm in the queue, all while being serenaded by a string quartet and watching a performance by street magician Dynamo.

Department stores Selfridges and Liberty will be offering designer goods at a fraction of their usual price, while both Next and Marks & Spencer are boasting a discount of up to 50% on sale items.

If previous years are anything to go by, keen shoppers will start queuing up from the crack of dawn on Boxing Day to be first in line.

99p Stores to create 2,000 jobs with 70-shop expansion

Discount chain 99p Stores are planning to expand by another 70 shops in a move set to create over 2,000 jobs.

99p Stores are set to expand by another 70 shops. Credit: Dominic Lipinski/PA Archive

The group wants to go from 240 shops to 310 by the end of 2015 after securing £25 million from lender Barclays.

Around 2,100 workers will be taken on in the expansion - with each new store needing around 30 staff.

The chain has grown rapidly since the demise of Woolworths in 2008, with bargain retailers 99p Stores and Poundland now regular fixtures of high streets across the UK.

Poundland is also said to be planning on expanding - the chain is reportedly aiming to list on the stock market next year to raise cash to double its UK stores to around 1,000.


John Lewis finds girl who confessed to breaking bauble

A five-year-old girl who wrote a letter of apology to department store John Lewis after she broke a bauble has been found following a social media campaign.

The girl, who signed her name as Faith, sent the letter after she accidentally broke the decoration while visiting a shop in Cambridge.


@johnlewisretail the cutest letter sent to JL Cambridge. There is no address so we wanted to thank Faith on Twitter!


Branch manager Dominic Joyce launched a bid to find the girl on Twitter using the tag #findfaith, saying he would like to thank her for the "adorable gesture".

John Lewis confirmed that the girl's parents had been in touch this morning but had indicated that no further thanks was needed.

Read: Five-year-old confesses to John Lewis, 'I broke a bauble'

Five-year-old's confesses to John Lewis: 'I broke bauble'

John Lewis has launched an appeal to find a five-year-old girl who wrote to the retailer apologising for breaking a Christmas bauble.

The girl, known only as Faith, sent a handwritten apology to her local store in Cambridge after she said she accidentally broke the decoration on a visit to the shop.

Staff at John Lewis are keen to meet the youngster but baffled as to who she could be.

Store manager Dominic Joyce posted the letter and the appeal on Twitter:


@johnlewisretail the cutest letter sent to JL Cambridge. There is no address so we wanted to thank Faith on Twitter!


He told the Daily Mail: "We’d like to thank her and because of her adorable letter maybe give her something from the store she would like."

Read more: Girl is tracked down by social media users**

Record breaking figures for online sales in November

Online sales figures in November represented 19.9% of total non-food sales in the British Retail Consortium's survey - which is a record proportion for digital sales.

Online sales increased by 16% last month. Credit: PA

Read: Cyber Monday - the 'busiest day for online sales'

The online growth was the best this year and, excluding December months, the best in three years.

The BRC said November's sales got off to a slow start but picked up in a big way in the final week.

Online sales jumped by 16% in November

Online sales increased by 16% last month as retailers get ready for a festive season in which one in five non-food products will be sold over the internet.

Online sales increased by 16% last month. Credit: PA

Read: Cyber Monday - the 'busiest day for online sales'

Faster delivery times and the popularity of click and collect services mean shoppers will be more prepared to leave ordering online closer to Christmas, the British Retail Consortium said.

The whole retail sector reported sales growth of 2.3% in November compared with a year earlier.

Fashion categories performed best as a period of colder weather at the end of the month finally triggered spending on winter clothes and footwear.

Homeware also produced a strong showing, especially on the dining and decorative side, as thoughts turned to giving homes a festive refresh.

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