The chief executive of RBS has admitted last night's situation where customers found themselves unable to pay at tills and unable to access online banking as "unacceptable" and has blamed decades of failure "to invest properly in its systems":
Ross McEwan has spoken about the "privilege" of becoming the head of RBS:
RBS has announced its head of retail banking will become its new chief executive:
The Royal Bank of Scotland has revealed pre-tax profits of £1.4 million in the six months to June 30 , against losses of £1.7 billion, the previous year.
Royal Bank of Scotland today said Ross McEwan, its head of retail banking, will succeed Stephen Hester as chief executive from October 1.