Young disabled shoppers reported being put off shopping in the high street by the attitude they encountered from shop staff, a new poll has revealed.
The small poll of 500 people aged 16 to 30 who suffer from a disability also found that nearly half are put off revisiting local shops because of how staff treat them; some said they felt "invisible" after being ignored by staff who instead address their companions or carers.
The poll was launched as the charity's "Trailblazers", a group of disabled campaigners aged 16 to 30, released a list of top tips for high street businesses on how they could provide better practical support to disabled customers.
Teenager Laura Bizzey, from Snape, Suffolk, said that her muscle condition, minicore myopathy, means she "always" encounters problems when out shopping. The 17-year-old said:
As much as I love shopping, sometimes it can feel like a military operation. No matter how much planning I do, there are always problems. Even if I can get into the store, the shop floor can feel like an obstacle course.
I can barely move between the packed clothes rails and steps between levels - meaning some areas of the shop are completely out of bounds.
Even if I have managed to find clothes to try on, nine times out of 10, accessible changing rooms are piled high with boxes. What's the point in having an accessible changing room if no one can use it?
Millions of last-minute Christmas shoppers flocked to the high street today in one of the busiest retail weekends of the year.
Some stores cut their prices in an attempt to boost sales on the final Saturday before Christmas.
Sally Eden, head of communications for the New West End Company, representing 600 retailers in Bond Street, Oxford Street and Regent Street, said: "There's a sense of urgency because Christmas is coming and this is the last weekend.
"It's the first time many people who have been working can get to the shops. There's also a sense they are looking to make their money go further".
Christmas shoppers who have left their present-buying until the last minute will benefit from lower prices today, as high street stores slash their prices for what is thought to be one of the busiest retail weekends of the year.
Debenhams, Mothercare, Gap, Argos and BHS are among the big names starting sales early, while Marks & Spencer has launched a last-minute "Mega Day" of 30% clothing discounts to entice bargain hunters.
The new Bill of Rights will bring consumer law into the 21st century at last, making it easier for everyone to know their rights and giving people more power to challenge bad practices.
There are many welcome measures in the Bill, including reforming the law on unfair terms and conditions and giving consumers clear rights when digital downloads go wrong. This will be good for consumers and good for businesses that try to do the right thing by their customers.
Most Britons find the "robotic" shopping culture of sales staff asking if they want help a turn-off, a consumer help website has found.
Two-thirds of shoppers (68%) find offers of assistance from pushy staff "annoying", according to a survey of more than 11,000 people by MoneySavingExpert.com.
This group said that they would rather be left alone to browse than asked: "Can I help you?" by an overly-zealous member of staff.
However, one fifth of those surveyed (19%) thought there was no harm in being approached and said it saved them having to seek out help.
Martin Lewis, creator of MoneySavingExpert.com, said: "It seems Brits are rejecting the seeming robotisation of shopping, and prefer staff to give help when they're asked rather than pouncing as soon as we cross the threshold".