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Daughter of neglected patient: 'I am not convinced'

The daughter of a woman who suffered poor care from her nursing home said she was "not convinced" changes to inspections the industry watchdog are introducing will help.

Mandy Mugford secretly filmed her mother as she was cared for in a nursing home and found she was left for five hours in a wet nightie by nurses.

She told Good Morning Britain initially welcome the Care Quality Commissions to "move things forward" but said she "was not convinced" and said the industry needed to be "watched very vigorously".

We must be 'very clear' about demands on care homes

Families, residents and the public must be "very clear" about what they expect from care homes for the elderly, an industry watchdog chief told Good Morning Britain.

The Care Quality Commissions Chief Inspector of Adult Social Care for England, Andrea Sutcliffe, said the watchdog needed to be "very clear" about the judgements and reasoning.

"From October this year we will be rating all services, saying whether they are good or outstanding, because there is some great care out there - but also whether they require improvement, or whether they are inadequate."

Adult social care complaints soar 'by 130% in five years'

Complaints about adult social care have risen by 130% over the last five years, the Local Government Ombudsman (LGO) has revealed.

The number of elderly people in the UK is expected to overtake the number of carers by 2017. Credit: PA

In the last year alone, there has been a 14% increase in the number of complaints and enquiries received about adult social care, the LGO said.

In 2013 the LGO received 2,456 complaints and enquiries about adult social care.

There are a total 1.3 million users of adult social care across the whole of England.

Complaints have risen since the LGO took on responsibility for registered private care providers back in 2009.


Miliband: we need to join up 'fragmented' social care

Ed Miliband has said people with long-term conditions such as dementia or diabetes should be given "whole-person care", instead of services focusing on only one part of the body.

Ed Miliband said the current system meant "too much money is being wasted". Credit: PA

Writing in the Daily Telegraph, the Labour Leader said patients would benefit from a single, co-ordinated care team rather than being passed between different services.

Patients should have their own tailored care plan and be given access to "a personal care co-ordinator who is on their side and watching their back", Mr Miliband wrote.

It comes as a new report commissioned by Labour calls for the current system to be replaced with one that views a person's health and social care needs together.

Social workers recommend ending unpaid overtime

The child protection system is "beyond breaking point" and social workers are facing increasing pressure, according to a report by the British Association of Social Workers.

The report for a group of MPs makes the following recommendations:

  • An end to unpaid overtime
  • Separation of social worker's electronic records and data collection
  • Exploration of improved caseload management strategies
  • A restoration of local authority car allowances
  • Ending the "hot desking" culture
  • Protection of role for social workers
  • Exploration of how to record social worker's input and achievements
  • Consideration should be given to proper recognition of restrictive working conditions
  • Guidance to encourage social work involvement in NHS patient management
  • The employer health check should be reviewed and more rigorous
  • Government should liaise with the Association of Chief Police Officers on taking action against those behind websites inciting hatred towards social workers

Social worker: Volume of adoption cases is 'crippling'

A social worker specialising in adoption told an inquiry into social care by MPs that the sheer volume of work they face has had a "crippling" affect on her team.

Frontline social workers have given evidence to an All Party Parliamentary Group, talking about the daily pressures they are under and "being beyond breaking point."

Twice as many children to place, twice as many adopters, so our work has gone up fourfold. Yet I’ve had no increase in bodies to be able to do that work. I have social workers working until 8pm each night, and weekends, because they are very dedicated. They keeping adding a bit more and a bit more – it’s become crazy.

Only a tiny amount of the adopters assessment process is information gathering; most of it is therapeutic, counselling. There is a lot to process, practically and emotionally.

We accept that it takes at least nine months to prepare to be a birth parent, and 'responsible adults' start planning before conception but now we’re saying that you can take on our most traumatised children and make that journey in four months? I think that’s reckless. We also have to get to know them, to be confident what kind of child they could manage.

The thing crippling my team, and this has been the case for the past two years, is sheer volume.

– Judith Acreman

Social worker: 'There needs to be action now'

A social worker who has worked in child protection for over 30 years has told ITV News that action needs to be taken now in social care.

Frontline social workers have given evidence to an All Party Parliamentary Group, talking about the daily pressures they are under and "being beyond breaking point."

We have had report after report all calling for change but has there been any? No. There now needs to be action.

We have very dedicated staff who don't go home on a Friday night until 8pm, and even then they are taking work home – I have to kick them out, that’s not unusual. I haven’t taken a lunch break in three months.

The one overriding statement my team want me to make is ‘capacity’; there’s just not the capacity in the system and I’ve never known it like it is now – just impossible.

I would say it used to be a 30/ 70 split between admin and face to face contact now it is more like 80/20. And trying to retain staff in the backdrop of cuts and enormous pressures is so difficult. Dedicated staff just feel like giving up.

– Karen Goodman
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