Why water just got hot

Water is emerging as the new battle front in the struggle over the cost of living

Live updates

Anger as Thames Water announces surcharge plans

Plans for Thames Water to charge their customers a one-off surcharge of approximately £29 have been greeted with anger on social media site Twitter.


Surely risk of Thames Water's "unforeseen circumstances" belongs to its shareholders, not its customers? Cut dividends, don't hike bills!


Let's be clear, Thames Water. I pay my bill. others don't, so I have to pay again. And if I refuse to pay I am cut off. OK, perfectly fair.


Dear @thameswater , please hire someone like myself to go over your accounts, you can easily raise the money without raising your bills!


Thames Water cite 'unquantifiable costs' for surcharge

Thames Water have applied to water regulator Ofwat to charge customers a one-off surcharge on top of their bill of £29 pounds. The company said they have been forced to deal with "unquantifiable" costs that they were not aware of when Ofwat set price limits back in 2009. Increased costs include:

  • Increases in bad debt as a result of the economic downturn
  • Increases to Environment Agency charges
  • The costs of operating and maintaining the additional 40,000 km of sewers that were transferred to Thames Water by the government in October 2011
  • Costs of land acquisition and other preparatory work required for the construction of the Thames Tideway Tunnel

Thames Water asks to charge customers an extra £29

Thames Water has written to Ofwat, the industry regulator, to ask permission to charge customers an addition one-off fee of about £29 per household.

Thames Water has written to Ofwat to seek permission to charge customers a one-off fee of £29. Credit: Thames Water

The money is to cover the costs they have spent on acquiring new land for the construction of the Thames Tideway Tunnel. In a statement, Thames Water said:

"Thames Water has submitted an application to Ofwat, its industry regulator, for an interim adjustment to prices for the current price control period, which runs from April 2010 to March 2015.

"The biggest item of expenditure involved is £273m spent on acquiring land required for the construction of the Thames Tideway Tunnel.

"If approved by Ofwat, the net impact would result in a single, one-off additional cost of about £29 per household in 2014/15, equivalent to nearly £6 per year over the five-year period. "

Read: Thames Water denies 'tax dodge'

Thames Water operations director to receive OBE

The operations director of the UK's biggest water company - which was revealed to have paid no corporation tax this financial year - has been made an OBE in the Queen's Birthday Honours.

Robert Collington, one of eight directors on Thames Water's executive team, has been given the award for "services to consumers" in London and the Thames Valley area, "particularly during drought".

The firm's website says that Mr Collington, known as Bob, was appointed to the position of operations director last September and is responsible for 2,300 employees involved in their operations and maintenance.

File photo of a household water tap.
File photo of a household water tap. Credit: Rui Vieira/PA Wire

Last summer, Thames Water kept a hosepipe ban in place for two months despite record levels of rain falling in that period after the restrictions were enforced.

They were one of seven water companies across southern and eastern England to bring in the bans after two unusually dry winters left some groundwater supplies and rivers as low as in the drought year of 1976.

Thames Water says its taxable profits are reduced by allowances on its £1 billion-a-year investment programme. Remaining gains are offset by tax losses claimed from other members of the group.

Thames Water denies 'tax dodge'

The UK's biggest water company has admitted it paid no corporation tax for the last three years.

Thames Water, who saw revenues of nearly £2 billion and above inflation price rises, said they were not performing a "tax dodge" but were following the government's rules.

ITV News Business Editor Laura Kuenssberg, has been hearing how they do it.

Read: Thames Water has a 'clear conscience' over corporation tax


Load more updates


Today's top stories