Thomas Cook has a tendency to put costs ahead of customer experience, a review of health and safety practices at its resorts has found.Read the full story ›
Thomas Cook's ex chief executive Harriet Green has been handed a shares bonus worth £5.7 million.
Green is to donate a third to charity in the wake of the deaths of Christi and Bobby Shepherd from carbon monoxide poisoning on holiday in Corfu, the company said.
Ms Green was the subject of accusations by the mother of Bobbi and Christi Shepherd over a claim she used their memory to gain public sympathy.
The parents of two children killed by carbon monoxide poisoning on holiday appear to have set their differences aside with Thomas Cook.Read the full story ›
A witness claimed a couple led two children towards a waiting car and another person had a "third child up against a wall ready to go".Read the full story ›
The mother of two children who died of carbon monoxide poisoning while on a Thomas Cook holiday in 2006 has accused the company's former boss of failing to show any "humanity".
Sharon Wood said Harriet Green has still not spoken to the family, and accused the ex-chief executive of trying to "offload" her guilt by donating a third of her shares to charity, and said it was "abhorrent" to use her children's deaths as a way to provoke public sympathy.
ITV News consumer editor Chris Choi reports:
Mother of Bobby and Christi Shepherd says Thomas Cook apology was 'too little too late' as she calls for greater safety standards.Read the full story ›
Mary Creagh MP has tabled a Parliamentary motion condemning the actions of Thomas Cook after the deaths of Christi and Bobby Shepherd.
Thomas Cook's treatment of the family has been disgraceful. Successive Chief Executives refused to meet with the family, they failed to stop the people convicted of Christi and Bobby’s manslaughter being re-employed in Thomas Cook hotels. Thomas Cook even tried to stop the inquest into the children's deaths taking place.
This motion sets out the full facts of Thomas Cook’s actions. I want to ensure that Thomas Cook never fail another family. Sharon and Neil now want Thomas Cook and the UK government to lead a Europe-wide campaign for improved carbon monoxide safety.
Thomas Cook chief executive Harriet Green is reportedly due to receive a personal bonus of £10.5m.Read the full story ›