One in ten trains arrive late. The regulator has imposed a record fine of £53.1 million - but on Network Rail not the train operators.
A rail commuter has become an internet sensation after inspiring a carriage of silent passengers to join his enthusiastic sing-a-long.
What you can claim after a delay or cancellation depends on a number of variants - train company, type of ticket and length of delay.
Rail passengers heading into London following the bank holiday are facing severe delays tonight on one of the UK's key train routes.
Overhead wire problems between Peterborough and Stevenage have caused extensive disruption to services on the East Coast main line heading into London King's Cross.
The problems have affected a number of train operators who have warned passengers the issue will ongoing for the rest of the evening.
A China-US railway is just one of four ambitious projects the country is thinking about undertaking, according to the Beijing Times.
One line would connect China to London with stops in Paris, Berlin, and Moscow, while another would link the country to countries like Iran and Turkey.
A fourth line, meanwhile, would stretch from China to Singapore, stopping in Vietnam, Cambodia, Thailand, and Malaysia.
According to the state-run China Daily, the tunnel technology is "already in place" and will be used to build a high-speed railway between the south-east province of Fujian and Taiwan.
"The project will be funded and constructed by China," it said. "The details of this project are yet to be finalised."
The Chinese Academy of Engineering have outlined a plan to connect the world by high-speed rail, including an underwater link to the US running for 8077 miles - The Beijing Times reports.
The 'China to Russia plus the United States' line proposed by would start in the north east of China, travel up through Siberia, across the Bering Strait to Alaska and down through Canada before reaching the contiguous US.
The underwater track would be the world's longest undersea tunnel, four times the length of the Channel Tunnel.
Wang Mengshu, a railway expert at the Chinese Academy of Engineering said:
"Right now we're already in discussions. Russia has already been thinking about this for many years."
A hedge fund manager has been revealed as the UK's biggest fare dodger after being made to pay back nearly £43,000 in unpaid fares and legal costs..
The man, who has not been named, spent five years using an Oyster card to 'tap out' of ticket barriers at London's Cannon St station without paying the full price of his journey from the East Sussex village of Stonegate.
After being caught by a ticket inspector, he was ordered to repay £42,550 and £450 in legal costs as part of an out-of-court settlement, according to reports in the Kent and Sussex Courier.
Delayed rail passengers should be compensated in cash rather than vouchers, watchdog group Passenger Focus said.
Chief executive of the group David Sidebottom said the main reason passengers contact them are over concerns to do with train delays, refund conditions and levels of compensation.
Mr Sidebottom said the group would like to see compensation regime improvements in new rail franchises being introduced over the next few months. Rail minister Stephen Hammond welcomed the findings of the report by the Office of Rail Regulation. He said:
"I am determined that passengers have the best possible experience on our railways so I welcome the ORR report.
"Our new franchising agreements are ensuring that more-generous compensation schemes are in place for passengers and it is essential they know how to claim. I will continue to push operators to do all they can to make sure passengers are fully aware of their rights."
A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.
– David Sidebottom, acting chief executive of rail traveller watchdog Passenger Focus
When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.
It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.
This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.
More than three-quarters of train passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, according to a report by rail regulators.
A survey and study groups revealed more than 75% of rail passengers "do not know very much" or "nothing at all" about what they are entitled to when services are disrupted.
The Office of Rail Regulation report also showed that 74% of the passengers questioned said that train companies do "not very much" or "nothing at all" to proactively provide information about compensation when there are delays.