One in ten trains arrive late. The regulator has imposed a record fine of £53.1 million - but on Network Rail not the train operators.
A rail commuter has become an internet sensation after inspiring a carriage of silent passengers to join his enthusiastic sing-a-long.
What you can claim after a delay or cancellation depends on a number of variants - train company, type of ticket and length of delay.
A train travelling through the French Alps was left dangling for hours after being derailed by a fast-falling boulder.
Two people were killed and nine injured after the so-called Train of the Pines was hit by a boulder just outside the town of Annot.
The mayor of the town Jean Ballester said the rock fell with "an extraordinary force".
French authorities have confirmed that two people were killed and nine were injured after a giant rock derailed a train outside the town of Annot.
Around 30 people were on board the tourist train travelling in the French Alps.
Two rescue helicopters were dispatched to the area to help evacuate the stricken train.
Two people, including a Russian tourist, are reported dead after a train derailed in French Alps, 150 kilometers north of the coastal city of Nice.
Firefighters and medical staff had some difficulties reaching the remote snowy site.
Railways of Provence experts told a local newspaper Nice-Matin a rock falling on the tracks might have caused the accident.
Train companies should lower fares to help people affected by the floods, Transport Secretary Patrick McLoughlin has said.
"People's rail travel is getting affected. I want train companies to help them by reducing their fares," he said, Inspecting the devastating damage to rail tracks at Dawlish in Devon.
McLoughlin denied the Government had been slow to respond to the flooding but recognised that people "were angry", adding he was hopeful Network Rail would keep their promise of repairing the destruction at Dawlish, that has severely disrupted south-west England train services, in around six weeks.
A number of South West Trains services have been cancelled or delayed due to flooding and "electricity supply problems".
We are currently unable to run between Portsmouth and Fareham due to electrical supply problems.
Flooding in the #Fulwell area means that trains cannot run between Shepperton and Teddington until approximately 09:30
National Rail is warning of disruption to a number of services due to the wet and windy weather. The train companies affected are as follows:
- Arriva Trains
- Chiltern Railways
- Virgin Trains
- First TransPennine Express
- First Capital Connect
Network Rail reports that the damage caused by the severe weather is "even more extensive" than that inflicted by St Jude's storm in October.
But it adds that "nearly all main lines" are now open and that "most passengers have now completed their journeys".
Rail travel to Gatwick airport remains difficult due to landslips, it said.
Southeastern reports that services remain disrupted across its entire network due to the poor weather:
(1/6) Owing to poor weather conditions all lines are affected. Services across the whole Southeastern network may be cancelled or delayed.
East Coast Trains is one of many rail companies that have lifted restrictions on when passengers can travel tonight and tomorrow.
Ticket restrictions are lifted for the remainder of tonight and tomorrow. Customers may travel at any time #UKStorm
First Great Western is reporting delays of up to two hours as a result of speed restrictions on many routes:
#UKStorm Customers with tickets for today (23/12) as well as 24/12 can travel on any service over the 2 days