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'Over 120,000 complaints' made to water firms in a year

120,000 complaints made to water firms in a year Credit: PA

Customers made more than 120,000 complaints to water firms in a year, a new report reveals.

The total of 123,218 written complaints received by companies between April 1 2013 and March 31 this year is the equivalent of more than 300 every day.

More than half were about billing and charges matters, the Consumer Council for Water (CCWater) said.

However, the total complaints tally fell by 18% compared to 2012/13.

Labour reveal plans for crackdown on water firms

Labour will bring in a new deal for water companies that avoid corporation tax on their profits the new shadow Environment Secretary has said.

Maria Eagle said it should be compulsory for firms to offer lower bills for poorer households in a national affordability scheme and revealed she would be investigating whether Ofwat has enough powers to deal with water firms, in an interview with the Yorkshire Post newspaper.

The cost of living has been heavily debated in recent months. Credit: PA Wire

Ms Eagle claimed water firms were spending too much effort on engineering their finances to avoid paying tax on their profits, and not enough time on helping customers struggling to pay their bills.

"I think we've got to look at having a new deal with the water companies. I will be developing this over the next period of time. It's got to have something to say about tax - you routinely have them avoiding corporation tax on the profits they generate."

Labour leader Ed Miliband has been focusing on the cost of living and last month called for an energy bill freeze.


Ofwat: Thames' extra bill increase was not justified

Water regulator Ofwat has rejected a bid by Thames Water for an additional price hike for 2014 to 2015 of 8%.

We said we would challenge Thames' application, in the interests of customers. We did just that and on the evidence provided we are not convinced that an extra bill increase is justified.

– Ofwat's chief regulation officer Sonia Brown

Ofwat rejects Thames Water's bid for 8% bill rise

Water regulator Ofwat has turned down Thames Water's application for an additional price increase for 2014 to 2015.

The water regulator Ofwat has ruled Thames Water's price hike must remain at 1.4% above inflation. Credit: Press Association

Ofwat says it was for Thames Water to justify the proposed 8% increase was in customers’ interests.

Within the three month timescale for assessing the application, the water regulator found the evidence the company submitted did not justify its proposed £29 additional increase in customers' bills.

Ofwat’s decision means the maximum that Thames can add to customers’ bills for 2014-15 is still 1.4% above inflation, as set in the 2009 price review.


Miliband pledges new social tariffs in water industry

Ed Miliband has pledged to introduce new social tariffs in the water industry in a bid to drive down living costs.

Speaking in Battersea, Mr Miliband attacked the Government on the issue of the cost of living crisis and vowed to "stand up for markets that work for working people".

Ed Miliband addresses an audience at Battersea power station this morning.

Mr Miliband said the water industry should be "scrutinised to make sure it is working properly", during an interview with the Evening Standard last week.

The water industry is the latest sector to be scrutinised by the Labour leader after he promised to freeze gas and electricity bills until 2017 if his party won the next general election.

Labour: 'Something really wrong' with energy market

"Something has gone really wrong" in the UK energy market and Parliament has to "tackle that", the shadow energy secretary told Daybreak.

Labour's Caroline Flint said a 46% drop in the wholesale price which was not passed onto customers when her party were in charge, but warned bills were getting worse under the coalition government.

"Prices are going up three times as fast under this Government than they were under us and we need to tackle that."

Environment Secretary: Affordable water bills 'crucial'

Environment Secretary Owen Paterson has told water firms it is "crucial" that water bills are kept affordable for "hardworking people".

We know that household budgets are under pressure, and keeping water bills affordable is a crucial way we can help hardworking people.

That is why we are pressing hard to make sure customers get a fair deal, by encouraging water companies to look closely at any price increases, introduce social tariffs for vulnerable customers and crack down on bad debt.

– Environment Secretary Owen Paterson

Water firms urged to curb prices by Government

Environment Secretary Owen Paterson has called on water companies to "look closely" at whether price increases are necessary and introduce special tariffs for hard-pressed households.

Environment Secretary Owen Paterson has urged water companies to "look closely" at whether price increases are necessary Credit: PA

In a letter to suppliers, Mr Paterson said the firms should recognise the financial strain people are under.

The intervention came ahead of an Ofwat ruling expected later this week on an application from Thames Water to increase bills by £29 in 2014-15.

The regulator is expected to reject the application and has questioned the profits being made by firms.

It suggested its next Price Review could ease the upward pressure on bills by up to £750 million after 2015.

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