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Which?: Politicians are wrong competition isn't working

Richard Lloyd, Executive Director at Which? told ITV News that the report is: "a damning indictment of how competition is letting customers down. It's proved that the politicians are wrong to hope that competition will fix the massive problems in the energy market."

This report only sets out some early findings, what it doesn't do is set up is what the authorities are going to do to fix this market for consumers. We need to see much tougher intervention to protect, in particular vulnerable people, that are being charged well over the odds.

– Richard Lloyd, Which?


Chicken contamination is 'damning indictment of supermarkets'

Consumer group Which? said supermarket bosses should "hang their heads in shame" after the level of campylobacter contaminated chickens was revealed by the FSA.

These results are a damning indictment of supermarkets and consumers will be rightly shocked at the failure of trusted household brands to stem the tide of increasingly high levels of campylobacter.

It's now vital that the industry cleans up its act and works hard to restore consumer confidence. We want to see supermarkets not only publishing effective plans that tackle these scandalously high levels but also demonstrate they're taking real action to make chicken safe.

– Richard Lloyd, Which? executive director

Loud voices 'biggest complaint' about neighbours

The most common complaint about nuisance neighbours is loud voices and arguing, according to Which?

The watchdog's poll found:

  • 41% were annoyed by loud voices and arguing coming from next door.
  • 29% of adults were aggravated by loud music and noisy TVs.
  • 27% were fed-up of doors slamming.
  • Some 23% were annoyed by neighbours stomping around.
  • And noise from pets upset 21% of the people quizzed by Which?

Over a 1/4 'have a problem with nuisance neighbour'

More than one in four people have had their life made a misery by an anti-social neighbour in the past year, a consumer watchdog has found.

Nuisance neighbours left other people feeling angry, stressed and afraid, Which? said. Credit: PA

A poll for Which? found 27% of UK adults have struggled with issues like loud voices, arguing and aggressive pets.

The watchdog found that young people were more likely to suffer from a nuisance neighbour, with 33% of 18 to 24-year-olds having experienced a problem, compared with 17% of those aged 65 and over.

Which? executive director Richard Lloyd said: "Having a nuisance neighbour can be a real problem ... There are a number of ways you can complain and resolve a dispute, which is why we have produced a free guide to help."

Which?: 'Vital' customers can trust their sunscreen

Sunscreen manufacturers need to do more to make sure their product provides the level of protection it claims, as skin cancer rates rise, a consumer watchdog has said.

Which? executive director Richard Lloyd explained:

With thousands of cases of skin cancer diagnosed every year, it's vital you can trust a sun cream to provide the protection it claims.

We've found three products that failed the strict British Standard tests and we want to see manufacturers doing much more to make sure their sun creams live up to the claims on the packaging.

– Richard Lloyd


Government 'clear' on current account charges

In response to a Which? study that concluded it is "virtually impossible" for people to calculate and compare current account costs, the Government said it is "clear" that customers must have easy access to clear information on overdraft charges.

It confirmed that a "more robust regulatory system" will be in place soon.

Through the midata initiative the Government is encouraging banks to give consumers information about their spending patterns so they are able to find the best deal for them.

They already have access to free text alerts when a balance falls below a certain level, a free seven day current account switching service, while a more robust regulatory system that will help deliver for consumers will be in place soon.

– Government spokeswoman

Overdraft charges 'virtually impossible' to calculate

Baffling terms used by current account providers to describe unauthorised overdraft charges include "informal","unplanned", "unarranged" and "unapproved", Which? found.

Consumers are faced with a myriad of complicated charges for using an unauthorised overdraft, and it's virtually impossible for people to calculate and compare the cost of running a current account.

It's no wonder so few people switch between banks when you can't easily compare prices.

– Which? executive director Richard Lloyd
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